Open to opportunities

Shireen Patel

@shireenpatel

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GRC engineer delivering SOC 2, ISO 27001, and PCI DSS compliance with audit-ready rigor.

India

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What I'm looking for

I’m looking for a GRC role where I can own SOC 2/ISO/PCI compliance, lead audit readiness end-to-end, and continuously improve evidence and remediation workflows—while partnering across Security, Risk, IT, and Operations in a remote/hybrid-friendly environment.

I’m a results-driven GRC Engineer with 4+ years of experience implementing and maintaining cybersecurity compliance programs for US and UK clients. I’m proficient in SOC 2 Type I & II, ISO 27001:2022, NIST CSF, and PCI DSS 4.0—backed by a track record of zero major audit findings.

In each engagement, I lead audit readiness cycles, govern security policies, drive risk remediation, and deliver compliance outcomes with measurable efficiency gains. I coordinate evidence collection and control reviews, administer risk registers and remediation plans, manage vendor risk assessments, and maintain KPI/KRI governance dashboards—reducing audit response turnaround time by 20–30% while improving SOC 2 and ISO 27001 readiness; I’ve also rolled out compliance training across 100+ internal team members. Before my current GRC role, I led Quality Assurance in UK Life & Pension operations—architecting SOPs and audit controls, performing process audits and root cause analysis, and driving corrective actions that strengthened governance and operational compliance.

Experience

Work history, roles, and key accomplishments

Current

GRC Engineer

Current

Tata Consultancy Services

Apr 2022 - Present (4 years 2 months)

Led end-to-end cybersecurity GRC programs aligned to SOC 2 Type I/II, ISO 27001:2022, NIST CSF, and PCI DSS 4.0, coordinating evidence collection, control reviews, and remediation across multiple US and UK engagements. Delivered SOC 2 Type II and ISO 27001 audit cycles with zero major findings and reduced audit documentation turnaround time by 20–30% through improved evidence workflows and governa

SOC II ISO 27001 NIST CSF PCI DSS GDPR Audit Readiness Evidence Management Risk Assessment Vendor Risk Management

Quality Assurance Manager

Tata Consultancy Services

Nov 2016 - Apr 2022 (5 years 5 months)

Managed QA, compliance monitoring, process governance, and audit support for UK Life & Pension operations by defining SOPs and audit controls and executing process audits, risk assessments, and root-cause analyses. Tracked KPIs/SLAs, resolved compliance issues through structured issue management and escalation handling, and drove process improvements to reduce operational errors and improve turnar

Quality Assurance Compliance Monitoring Risk Assessment Root Cause Analysis KPI Reporting SLA Management SOP Development Issue Tracking Process Improvement

Senior Process Associate

Tata Consultancy Services

Mar 2012 - Nov 2016 (4 years 8 months)

Supported UK Life & Pension customer transactions by ensuring accuracy, SLA compliance, and audit-ready operational documentation across service workflows. Validated and reconciled transactions to improve data accuracy, transparency, and adherence to service processes.

Customer Support Transaction Processing SLA Data Reconciliation Case Management Process Adherence

Customer Support Associate

Wipro

May 2007 - Mar 2012 (4 years 10 months)

Delivered customer support for UK Life & Pension operations while maintaining compliance, service quality, and SLA adherence. Resolved payment exception cases and reduced escalations through effective issue management and process improvement.

Customer Support Payment Exception Handling SLA Issue Management Escalation Management Compliance Process Improvement Service quality