Open to opportunities

Abraham Hernández

@abrahamhernndez

Administrative Assistant at Residencial WTC who improved office efficiency by 20% and translated communications for international clients.

Mexico

Message

What I'm looking for

I’m seeking remote work supporting international clients, where I can use my organizational skills and bilingual communication.

Busco trabajo remoto brindando soporte a clientes internacionales,donde pueda usar mis habilidades organizativas ,mi comunicación, mi atención al detalle y mi facilidad de palabra.

At Residencial WTC, I managed daily administrative operations, improved office efficiency by 20%, and provided customer service to residents and visitors. I also maintained records in Microsoft Excel and translated documents and communications between English and Spanish for international clients and providers.

My experience also includes customer service, security, and facilities maintenance. I’m seeking remote work supporting international clients, where I can use my organizational skills and bilingual communication.

Experience

Work history, roles, and key accomplishments

Current

Maintenance Assistant

Current

Esmex LED

May 2026 - Present (5 months)

Conduct preventive and corrective maintenance inspections for facilities and equipment, ensuring 100% operational compliance. Manage inventory of tools and materials, reducing waste by 10% through meticulous organization and tracking.

Maintenance Inventory Management Reporting Safety Procedures

Waiter and Sales Associate

La Cueva del Chango

Dec 2025 - May 2026 (5 months)

Provided exceptional customer service in a high-volume environment, handling 50+ covers per shift. Managed cash register and daily closing reports with 100% accuracy, ensuring zero discrepancies.

Customer Service Cash Handling Conflict Resolution Sales

Security Guard

Xcaret Parks

Jul 2025 - Dec 2025 (5 months)

Conducted security inspections of facilities and common areas, preparing daily incident reports. Trained staff in evacuation procedures and risk management, improving emergency response times.

Security Incident Reporting Training Risk Management

Waiter and Sales Associate

Cafetería y Súper El Maharajá

Mar 2024 - Jun 2025 (1 year 3 months)

Delivered personalized customer service and order management, ensuring fast and accurate delivery. Supported event setup and buffet operations, demonstrating adaptability and teamwork under pressure.

Customer Service Order Management Teamwork Adaptability

Security Supervisor

Sinergia Soluciones y Gestión Integral

Nov 2023 - Mar 2024 (4 months)

Coordinated and supervised security personnel, ensuring compliance with all operational protocols. Managed emergency situations and coordinated with local authorities, maintaining a safe environment.

Supervision Emergency management Reporting Coordination

Administrative Assistant

Residencial WTC

Feb 2021 - Aug 2023 (2 years 6 months)

Managed daily administrative operations, including filing, data entry, and correspondence, improving office efficiency by 20%. Provided exceptional customer service to residents and visitors, resolving inquiries and coordinating maintenance requests.

Administrative Support Data Entry Customer Service Excel Translation Document Management

Education

Degrees, certifications, and relevant coursework

Sistema Educativo Nacional

Certificado de educación média superior , Ciencias y Humanidades

2018 - 2019

Grade: 8.5

Activities and societies: N/A

"Completé mi educación media superior con éxito, desarrollando sólidas habilidades de organización, comunicación y trabajo en equipo. Durante esta etapa, fortalecí mis competencias en redacción, análisis de información y resolución de problemas, las cuales aplico actualmente en mis servicios como asistente virtual y redactor freelance."