Abisola Atere
@abisolaatere
Entry-level customer support professional with Zendesk and HubSpot practice; created ticket macros, knowledge base articles, and CRM follow-up workflows.
NigeriaWhat I'm looking for
In a simulated Zendesk workflow for Northwind Cloud Services, I triaged six support tickets and wrote customer replies for situations including billing questions, bug reports, and an account lockout. I also created a macro for a repeat request and a knowledge base article.
In a simulated HubSpot workflow for Northwind Cloud Services, I tracked five prospective clients from first contact to contract stage, logged interactions, and set follow-up tasks. I also created a reusable personalized email template.
My projects include an automatic detection and mitigation system for PHP/MySQL web applications, focused on web application security, and a Tableau dashboard built during a data analytics simulation. As a freelance graphic designer for Cleftrock Construction Limited, I designed a billboard banner in CorelDRAW.
Experience
Work history, roles, and key accomplishments
Freelance Graphic Designer
Cleftrock Construction Limited
Feb 2024 - Present (2 years 8 months)
Designed a billboard banner in CorelDRAW, working closely with the client to deliver their vision.
Education
Degrees, certifications, and relevant coursework
Landmark University
Bachelor of Science, Computer Science
Pursuing a Bachelor of Science in Computer Science, with expected graduation in November 2026.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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