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Abin BoscoAB
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Abin Bosco

@abinbosco

Customer Success Manager at 6sense, supporting commercial customers and managing renewals across its revenue technology platform.

India
Message

At 6sense, I support commercial customers and have worked across customer success and renewals, including monitoring customer health, identifying potential churn risks, and tracking renewal opportunities. I’ve also partnered with Sales and Finance to support a smooth renewal experience.

Earlier, I supported more than 75 commercial customers using 6sense’s ABM and Sales Intelligence platform, and drove success for Slintel’s Enterprise segment. At Tracxn, I managed client relationships and customer success teams; at Future Beyond, I worked on website and Android app UI development and project management.

Experience

Work history, roles, and key accomplishments

6sense logoSE
Current

Sr. Customer Success Manager - Commercial

Jul 2025 - Present (1 year 3 months)

Worked as Sr. Customer Success Manager - Commercial at 6sense.

6sense logoSE

Customer Success Team Lead - Renewals

Jun 2024 - Jun 2025 (1 year)

Worked as Customer Success Team Lead - Renewals at 6sense.

6sense logoSE

Customer Success - SME/Renewals Specialist

Feb 2024 - Jun 2024 (4 months)

Working closely with CSMs in the Velocity segment -
- Proactively monitor health score, identify potential churn risks
- Managing the Renewal process including creating and tracking renewal opportunities
- Collaborating between Sales and Finance teams to ensure a smooth renewal experience

6sense logoSE

Customer Success - Commercial

Feb 2023 - Feb 2024 (1 year)

Success partner to over 75 customers, specialising in supporting revenue teams using ABM as well as Sales Intelligence platform in the Commercial segment.

6sense logoSE

Customer Success - Enterprise

Oct 2021 - Feb 2023 (1 year 4 months)

Driving success for the Enterprise segment for Slintel customers

Slintel, a 6sense company logoSC

Enterprise CSM

May 2021 - Oct 2021 (5 months)

Exploring and innovating customer success strategies and actively working towards ensuring a quality client experience.

Tracxn logoTR

Senior Manager - Customer Success

Oct 2020 - May 2021 (7 months)

- Team Management
- Training/Mentoring
- Escalations/Cases
- Product SME

Tracxn logoTR

Manager - Customer Success

Nov 2018 - Nov 2020 (2 years)

Liaison for 100+ clients from around the globe. Key mandates:

- Key Account Management
- Client Coaching
- Client Engagement Strategies
- Client Relationship
- Product & Process Training (Internal)
- Client Retention
- Renewal and Churn Management/Prevention
- Training and Mentoring

Future Beyond logoFB

Project Manager

Jan 2015 - Nov 2018 (3 years 10 months)

Developing UIs for Websites and Android Apps, Project Management, Work Allocation, Client Liaison

Education

Degrees, certifications, and relevant coursework

SE

6sense

6sense Next-Gen Sales

Mar 2024

SE

6sense

6sense Digital Advertiser Certification

Mar 2024

NU

Nagpur University

Bachelor of Engineering (B.E.), Information Technology

2007 - 2013

Bachelor of Engineering in the field of Information Technology.

AN

Assisi Convent Sr. Sec. School, Noida

Class XII, Science

1993 - 2007

Completed nursery, primary, secondary and high school education.

SO

SoloLearn

JavaScript

SO

SoloLearn

jQuery

Tech stack

Software and tools used professionally

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