Open to opportunities

Best Chimex

@bestchimex

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Results-driven Customer Success professional

Nigeria

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What I'm looking for

Seeking a challenging role in customer experience

I am a dynamic and results-driven Customer Success professional with 5+ years of experience in fintech, SaaS, and customer experience roles. I have a proven ability to build strong, long-lasting relationships, drive customer adoption, and deliver exceptional value through tailored solutions.

I am adept at identifying customer pain points, mitigating churn risks, and driving revenue growth through proactive engagement. I am skilled at collaborating cross-functionally and turning customer feedback into actionable product improvements. I am passionate about empowering clients to achieve their goals and ensuring a seamless customer journey.

Throughout my career, I have achieved significant milestones, including improving merchant onboarding success by 20%, streamlining KYC and AML processes, and increasing CSAT scores by up to 18% across roles. I have also influenced product improvements by collaborating with internal teams and leveraging customer feedback, reducing support ticket volume by 15%.

Experience

Work history, roles, and key accomplishments

Customer Experience

Binance

Jun 2022 - Jun 2023 (1 year)

Served as a trusted advisor to users, providing strategic guidance on blockchain and fiat wallet issues to ensure a seamless experience.

Customer Success Blockchain Wallet Product Feedback CRM Tools

Customer Experience Specialist

Bundle Africa Team

May 2022 - Jun 2023 (1 year 1 month)

Increased CSAT from 87% to 95% through proactive risk identification, issue resolution, and process improvements.

Customer Success Relationship Management Risk Process Improvement Product Feedback CRM Tools

Customer Care

Smile Communications

Apr 2021 - May 2022 (1 year 1 month)

Reduced customer response times by 20% and increased retention by 15% through enhanced communication workflows.

Customer Care Communication Retention CRM Tools Data Analysis

Customer Experience

Fincra Technologies

Nov 2021 - Nov 2021 (0 months)

Built and maintained relationships with business clients, proactively addressing concerns and driving engagement.

Customer Success Relationship Management Project Management CRM Tools

Call Centre Agent

iSON Experiences

Aug 2019 - Apr 2021 (1 year 8 months)

Successfully managed 150+ daily inquiries while maintaining a 95% satisfaction rate.

Customer Service Relationship Management CRM Tools Data Analysis

Education

Degrees, certifications, and relevant coursework

Ignatius Ajuru University of Education

Bachelor of Arts, English and Literary Studies

2009 - 2013

Studied English and Literary Studies, focusing on various aspects of literature, language, and critical analysis. Developed strong communication skills and a deep appreciation for literary works.