Abigail Sozi
@abigailsozi
Dedicated professional with experience in customer service and administration.
What I'm looking for
My name is Abigail Sozi, and I am a dedicated professional with a strong background in customer service and administration. Currently, I serve as a Front Desk Receptionist at KCB Bank Uganda, where I excel in assisting clients, managing inquiries, and marketing bank products. My commitment to providing exceptional service has allowed me to contribute significantly to the bank's customer satisfaction goals.
Previously, I worked as an Administrator at Life Christian University, where I was responsible for various administrative tasks, including issuing application forms, managing tuition payments, and scheduling classes. My volunteer experience as a Live-In Care Assistant further honed my interpersonal skills, as I provided compassionate care to a senior patient, ensuring their comfort and well-being. I hold a Bachelor’s degree in Social Work and Social Administration, which has equipped me with the skills necessary to understand and meet the needs of diverse individuals.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
KCB BANK UG
Jan 2022 - Present (3 years 5 months)
As a Front Desk Receptionist, I assist walk-in clients, manage outbound calls, market bank products, and support the contact center team in resolving customer care issues.
Administrator
Life Christian University
Jun 2018 - Jan 2022 (3 years 7 months)
In my role as an Administrator, I handled student application forms, managed tuition payments, organized class schedules, and maintained student records.
Live-In Care Assistant (Volunteer)
N/A
Jan 2020 - Jan 2021 (1 year)
I provided in-home care for a diabetic senior patient, assisting with daily activities, maintaining the household, and monitoring health conditions.
Education
Degrees, certifications, and relevant coursework
Uganda Christian University
Bachelor in Social Work and Social Administration, Social Work and Social Administration
2009 - 2012
Studied for a Bachelor in Social Work and Social Administration, focusing on the principles and practices of social work, community development, and social policy.
Bugema Adventist Secondary School
Advanced Certificate of Education, General Education
2007 - 2008
Completed an Advanced Certificate of Education, which included a comprehensive curriculum preparing for higher education.
Tech stack
Software and tools used professionally
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