Open to opportunities

Abigail Rivas

@abigailrivas

Message

I’m a bilingual interpreter focused on accurate, high-stakes communication and empathetic, results-driven support.

Honduras

Message

What I'm looking for

I’m looking for a role where I can apply my logistics/data skills to improve operational efficiency and support customers with clear, accurate bilingual communication—working in a fast-paced environment that values confidentiality, empathy, and measurable results.

I’m a logistics management engineering student with knowledge in supply chain optimization and data analysis to improve operational efficiency. I apply engineering principles and data-driven thinking to optimize the end-to-end supply chain lifecycle, with a focus on systemic efficiency and problem-solving.

In my work, I combine communication precision with strong management skills in high-volume environments. As a Healthcare Advocate, I served as the primary point of contact for Humana members, resolving complex claims and benefits questions with empathy in a fast-paced call center—then as an Interpreter, I delivered 40+ daily consecutive interpretations across medical, legal, financial, and public service contexts while maintaining strict confidentiality and neutrality.

Experience

Work history, roles, and key accomplishments

Current

Interpreter

Current

SGF Global

Jan 2026 - Present (5 months)

Facilitated consecutive bilingual communication through 40+ daily calls between English and Spanish across medical, legal, financial, and public service contexts. Ensured linguistic and cultural accuracy for high-stakes terminology while maintaining strict confidentiality and neutrality under real-time pressure.

Consecutive Interpreting English Spanish Translation Medical Interpretation Legal Interpretation Confidentiality

Healthcare Advocate

ResultsCX

Apr 2024 - Aug 2025 (1 year 4 months)

Served as the primary point of contact for Humana members, resolving health plan, benefits, and claims inquiries and explaining policy details. Provided empathetic, patient-centered support in a fast-paced call center to connect members with necessary resources.

Healthcare Advocacy Claims Support Customer Service Call Center Operations Empathetic

Education

Degrees, certifications, and relevant coursework

CEUTEC

Bachelor’s Degree in Logistics Management Engineering, Logistics Management Engineering

2025 -

Bachelor’s degree in Logistics Management Engineering applying engineering principles and data analysis to design and optimize the end-to-end supply chain lifecycle. Focuses on improving systemic efficiency using simulation tools, mathematical modeling, and technology to optimize transportation, warehousing, and inventory management.