Miriam ifyy

Manages visitor flow and coordinates guest direction according to protocol while handling incoming calls and emails. Provides administrative support including scheduling meetings and assisting with filing, copying, and data entry.

Processed payments by accepting banknotes and coins, verifying currency authenticity, and using point-of-sale systems to handle card and other transactions accurately.

Provided customer service and telemarketing support by responding to customer questions, collecting product/service and policy information, and managing follow-ups. Used active listening and de-escalation techniques to address concerns and improve customer satisfaction.

Supported administrative and front desk operations, serving as a first point of contact for clients and visitors and directing inquiries to the appropriate person or department.

Handled front desk duties including receiving and distributing mail and packages, screening visitors and calls, and providing general information about the organization while supporting basic complaint handling.