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Akshay Redkar

@akshayredkar

Service Desk Analyst at Frontline Managed Services - India, supporting users and resolving technical issues across service desk operations.

India

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What I'm looking for

I’m seeking new challenges where I can apply my technical expertise and customer-facing experience in a dynamic environment.

At Frontline Managed Services - India, I work as a Service Desk Analyst. Before that, I was a Technical Support Executive at SlashRTC, handling application support, user and campaign management, lead-set uploads and mapping, ticketing, and advanced reporting.

At Startek India, I provided remote assistance with software and hardware concerns, responded to end-user requests, and documented faults for development staff. I have a Master of IT, a Bachelor of Science in Computer Science, and a CCNA qualification; I’m seeking new challenges where I can apply my technical and customer-facing experience in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Analyst

Current

Frontline Managed Services - India

Apr 2026 - Present (7 months)

Worked as Service Desk Analyst at Frontline Managed Services - India.

Technical Support Executive

SlashRTC

Mar 2025 - Mar 2026 (1 year)

With hands-on experience in application support, I specialize in troubleshooting, user management, and system configuration to ensure seamless operations.

My Duties include: User & Campaign Management, Uploading and mapping lead sets, Issue Resolution & Ticketing, Advanced Reporting

Senior Executive

Startek India

Jun 2024 - Mar 2025 (9 months)

Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and
problem-solving abilities.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Documented faults and bugs for referr

Educator

Mahendra Academy

Jan 2021 - Oct 2023 (2 years 9 months)

Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
Utilized innovative teaching strategies to effectively engage students in learning.
Created and developed lesson plans to meet students' academic needs.