RT

Open to opportunities

Roshan Mani Tripathi

@roshanmanitripathi

Technical support advisor skilled in web technologies and customer issue resolution

What I'm looking for

I'm seeking a hands-on technical role that blends customer support and web development, where I can solve user problems, learn modern stacks, and grow into a developer-focused position.

I'm a tech nerd with practical experience resolving customer-facing issues across calls and chats and supporting the service development cycle.

As an Advisor I troubleshoot client and customer problems, open and manage cases and work orders, and draw on web technologies like HTML, CSS and ReactJS plus backend fundamentals such as Java and SQL to understand product behavior. I combine technical troubleshooting with clear communication to deliver timely resolutions.

I hold a Diploma in Computer Programming and am pursuing a BCA; I'm eager to move into roles that blend customer support with frontend or web development and opportunities for hands-on technical growth.

Experience

Work history, roles, and key accomplishments

CO

Current

Advisor - I

Current

Concentrix

Aug 2023 - Present (2 years)

Resolved client and customer issues via calls and chats by opening cases and work orders to achieve timely resolutions and maintain service quality.

HTML CSS ReactJS Java Bootstrap SQL Linux

Education

Degrees, certifications, and relevant coursework

MJ

Manipal University Jaipur

Bachelor of Computer Applications, Computer Applications

2023 -

Pursuing a Bachelor of Computer Applications via distance learning at Manipal University Jaipur since 2023.

GU

GLA University

Diploma in Computer Science, Computer Science

2018 - 2021

Completed a Diploma in Computer Science at GLA University (Mathura) from 2018 to 2021.

AU

AISECT University

Diploma in Computer Programming & Application, Computer Programming & Application

2017 - 2018

Completed a Diploma in Computer Programming & Application at AISECT University (Bhopal) from 2017 to 2018.

SC

Sri Sita Ram Inter College

High School Diploma, High School

2015 - 2016

Completed high school education at Sri Sita Ram Inter College via distance learning from 2015 to 2016.

AU

AISECT University

Certificate in Java Programming, Java Programming

2017 -

Completed a Java programming course at AISECT University focusing on Java fundamentals and practical exercises.

Tech stack

Software and tools used professionally

Gmail

Dist

Java

Linux

SQL

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Roshan Mani Tripathi - Advisor - I - Concentrix | Himalayas