Open to opportunities

Vedanth Utahappa

@vedanthutahappa

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IT Service Desk Engineer with a passion for UI/UX design.

India

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What I'm looking for

I am looking for a role that values creativity and innovation, where I can contribute to impactful projects and grow my skills in UI/UX design.

I am an IT Service Desk Engineer with over 5 years of experience in technical support, troubleshooting, and customer service. My expertise lies in diagnosing and resolving hardware, software, and network-related issues, ensuring seamless IT operations. I am proficient in service request management, team collaboration, and documentation, with a commitment to delivering high-quality support and enhancing customer satisfaction.

In addition to my technical skills, I am an aspiring UI/UX Designer with a strong passion for creating intuitive and visually appealing digital experiences. I have honed my skills in user research, wireframing, prototyping, and design tools like Figma and Adobe XD. My user-centric approach, problem-solving mindset, and keen eye for detail enable me to craft seamless and engaging interfaces. I am eager to apply my design skills and grow in the field of UI/UX.

Experience

Work history, roles, and key accomplishments

Support Engineer (L2)

Infinite Computer Solutions

Dec 2022 - Jun 2025 (2 years 6 months)

Provided technical support for hardware, software, VPN, and network issues for US-based healthcare professionals. Delivered remote and desk-side troubleshooting, ensuring timely issue resolution.

Technical Troubleshooting Technical Documentation Customer Service IT Support

IT Service Desk Engineer

Computacenter

Mar 2021 - Feb 2022 (11 months)

Delivered first-line technical support across US, UK, and Europe via calls and chat. Diagnosed and resolved network issues remotely, including LAN, WAN, and firewall resets.

Technical Support LAN WAN Customer Feedback

Senior Technical Support Engineer

Hewlett Packard Enterprise

Feb 2020 - Dec 2020 (10 months)

Provided remote troubleshooting for critical software and hardware issues. Managed on-site, off-site, and depot repairs for customer units.

Software support Warranty Management

Customer Support Executive

Telligent

Oct 2018 - Mar 2019 (5 months)

Provided support for Insteon Smart Home Products across US, Canada, Europe, and the Middle East. Troubleshot and remotely resolved issues for home automation and security systems.

Customer Support Smart Home home automation Security Systems Logistics Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Designers Academy

UI/UX designer, UI/UX Design

2023 - 2023

Completed a comprehensive program focusing on user interface and user experience design principles. Gained proficiency in user research, wireframing, prototyping, and design tools like Figma and Adobe XD.

GITAM University

BA, Psychology, English, And Sociology

2020 - 2020

Studied a Bachelor of Arts with a focus on Psychology, English, and Sociology. Developed strong analytical, communication, and critical thinking skills.