vasu degala
@vasudegala
SCCM and Intune-focused IT infrastructure and endpoint specialist.
IndiaWhat I'm looking for
I am an IT Infrastructure and End-User Computing specialist with 7+ years supporting global enterprise environments, skilled in SCCM, Intune, Jamf Pro, Active Directory, Azure AD, SailPoint and Okta. I deliver 24/7 operational support, application packaging and software deployment while enforcing patching and compliance across Windows, macOS and mobile estates.
I have worked with large clients across industries to manage AD user lifecycles, GPOs, identity/access management, VDI/Citrix support and endpoint security (Microsoft Defender). I follow ITIL processes for incident, change and problem management and aim to drive secure, efficient and scalable IT operations as a SCCM/Intune Administrator.
Experience
Work history, roles, and key accomplishments
Supported Bayer UK end-user computing environment, managed Active Directory, GPOs, Intune app packaging, SailPoint access provisioning, and provided 24/7 major-incident resolution to maintain compliance and user productivity.
NSProvided offshore support for Virgin Media/O2 and McLaren, managing SCCM, Jamf Pro, Ivanti, Citrix VDI, Azure AD/Okta integrations, and delivering 24/7 incident and IAM support to improve service availability and user satisfaction.
NSMonitored servers and databases for Allscripts healthcare, managed alerts, scheduled maintenance, and routed incidents/changes to technical teams to ensure infrastructure availability and SLA adherence.
Technical System Associate
Hinduja Global Solutions
Jan 2017 - Aug 2018 (1 year 7 months)
Delivered 24/7 technical support for telecom MIS systems, handled incident/change tickets, monitored servers and Tivoli alerts, and maintained process documentation to improve team support quality.
Education
Degrees, certifications, and relevant coursework
Chirala Engineering College
Bachelor of Engineering, Computer Science and Engineering
Grade: 68%
Completed Bachelor of Engineering in Computer Science and Engineering with 68% aggregate.
Bapatla Polytechnic College
Diploma, Diploma (CME)
Grade: 79%
Completed Diploma in Civil/Mechanical/Equivalent Engineering with 79% aggregate as per state board certification.
St. Ann's High School
SSC (ICSE), Secondary Education
Grade: 75%
Completed Secondary School Certificate (ICSE) with 75% aggregate.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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