Open to opportunities

Abhishek Ghosh

@abhishekghosh1

Message

Results-driven team coach specializing in operations, email support optimization, and process improvement.

India

Message

What I'm looking for

I seek a role where I can lead operations or support teams, drive process improvements, mentor staff, collaborate cross-functionally, and contribute to product/compliance initiatives for measurable impact.

I am a results-driven Team Coach with nearly 5 years of experience in operations management, customer support, and email process optimization, focused on driving operational excellence and superior service delivery.

I've led 30+ member teams, improved turnaround time by 20%, reduced email backlog by 30%, and increased CSAT by 15% through coaching, SOP refinement, and cross-functional collaboration.

I have also advised on policy and compliance for insurance products, contributed to multiple product rollouts, reduced policy escalations by 25%, and consistently exceeded performance targets in sales and merchant-facing roles.

Experience

Work history, roles, and key accomplishments

Current

Team Coach (Operations & Emails)

Current

ACKO General Insurance Limited

Jan 2024 - Present (2 years 5 months)

Led a 30+ member email support and backend operations team, improving turnaround time by 20%, reducing email backlog by 30% in 6 months, and increasing CSAT by 15% through coaching and process improvements.

Team Leadership Email Operations SLA Management Process Improvement Coaching Cross Functional Collaboration

Policy Advisor

ACKO General Insurance Limited

Aug 2022 - Dec 2023 (1 year 4 months)

Advised on motor and health policy wording and compliance, supported rollout of 3+ products, and reduced policy-related escalations by 25% while cutting review turnaround time from 10 to 6 days.

Regulatory Compliance Risk Assessment Stakeholder Management Process Optimization

Digital Sales Executive

Navi Technologies Limited

Sep 2021 - May 2022 (8 months)

Delivered 120%+ of monthly digital sales targets for loans and insurance, converting 18–20% of 80–100 daily leads and reducing sales cycle by 15% through CRM and lead-quality improvements.

Lead Conversion CRM Management Sales Analytics Performance Tracking

Business Relationship Manager

Meesho

Aug 2019 - Apr 2020 (8 months)

Managed relationships with 50+ sellers, increasing their monthly sales by ~25% and improving seller satisfaction by 18% through tailored support and cross-functional initiatives that boosted active engagement by 30%.

Account Management Performance Analysis Customer Success

Pricing Analyst

Meesho

Dec 2018 - Aug 2019 (8 months)

Analyzed pricing for 10,000+ SKUs, developed dynamic pricing models that increased revenue by 12% and sales conversion by 15%, while reducing discounting by 8% through market and competitor analysis.

Pricing Analysis Data Analysis Pricing Models Competitor Analysis Cross Functional Collaboration