Abhishek Ghosh
@abhishekghosh1
Results-driven team coach specializing in operations, email support optimization, and process improvement.
IndiaWhat I'm looking for
I am a results-driven Team Coach with nearly 5 years of experience in operations management, customer support, and email process optimization, focused on driving operational excellence and superior service delivery.
I've led 30+ member teams, improved turnaround time by 20%, reduced email backlog by 30%, and increased CSAT by 15% through coaching, SOP refinement, and cross-functional collaboration.
I have also advised on policy and compliance for insurance products, contributed to multiple product rollouts, reduced policy escalations by 25%, and consistently exceeded performance targets in sales and merchant-facing roles.
Experience
Work history, roles, and key accomplishments
ALTeam Coach (Operations & Emails)
ACKO General Insurance Limited
Jan 2024 - Present (1 year 9 months)
Led a 30+ member email support and backend operations team, improving turnaround time by 20%, reducing email backlog by 30% in 6 months, and increasing CSAT by 15% through coaching and process improvements.
ALPolicy Advisor
ACKO General Insurance Limited
Aug 2022 - Dec 2023 (1 year 4 months)
Advised on motor and health policy wording and compliance, supported rollout of 3+ products, and reduced policy-related escalations by 25% while cutting review turnaround time from 10 to 6 days.
Digital Sales Executive
Navi Technologies Limited
Sep 2021 - May 2022 (8 months)
Delivered 120%+ of monthly digital sales targets for loans and insurance, converting 18–20% of 80–100 daily leads and reducing sales cycle by 15% through CRM and lead-quality improvements.
MEBusiness Relationship Manager
Meesho
Aug 2019 - Apr 2020 (8 months)
Managed relationships with 50+ sellers, increasing their monthly sales by ~25% and improving seller satisfaction by 18% through tailored support and cross-functional initiatives that boosted active engagement by 30%.
MEPricing Analyst
Meesho
Dec 2018 - Aug 2019 (8 months)
Analyzed pricing for 10,000+ SKUs, developed dynamic pricing models that increased revenue by 12% and sales conversion by 15%, while reducing discounting by 8% through market and competitor analysis.
Education
Degrees, certifications, and relevant coursework
RUREVA University
Bachelor of Computer Applications, Computer Applications
2015 - 2018
Completed a Bachelor of Computer Applications program focusing on core computing subjects and application development.
Jail Road Boys Hr. Sec School
Higher Secondary Certificate, Higher Secondary
2014 - 2015
Completed Higher Secondary education covering standard senior secondary curriculum.
Availability
Location
IndiaAuthorized to work in
Job categories
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