Abhishek Anand

I am a dedicated Senior Technical Support Engineer with over 4.5 years of experience in providing exceptional technical support and solutions for Microsoft 365 products. My journey began at Wipro Technology, where I honed my skills in troubleshooting mail flow issues and managing email security. I quickly advanced to Cognizant Technology, where I worked with clients in the veterinary sector, focusing on Azure Active Directory and Microsoft Teams diagnostics. My role involved not only resolving technical issues but also ensuring client satisfaction through effective communication and problem-solving.

Currently, I serve as a Senior Advisor at Conversys Technology, where I lead a team in managing escalations and addressing complex security compliance cases. My expertise in handling Exchange Online, Defender, and Data Loss Prevention has enabled me to implement effective solutions for clients. I take pride in my ability to analyze and resolve issues efficiently, ensuring a seamless experience for users. My commitment to continuous learning and improvement drives me to stay updated with the latest technologies and best practices in the industry.