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Abhinav Rai

@abhinavrai2

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I lead quality operations and improve service performance across EdTech, support, retention, and business development.

India

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What I'm looking for

I'm seeking a challenging role in a forward-thinking organization that values continuous improvement and professional growth, where I can improve quality processes, operational efficiency, and team performance.

I'm currently leading quality operations at PhysicsWallah, improving audit accuracy, turnaround time, and process compliance. I also partner with Marketing on school-partnership projects designed to generate high-quality leads.

Previously, as a Senior Quality Analyst at PhysicsWallah, I developed strategies that strengthened counselor, student, and parent interactions across verticals. I've mentored teams, optimized counseling approaches, and focused on consistent service delivery and performance KPIs.

My experience also includes support, onboarding, retention, quality assurance, seller development, and mathematics teaching at Extramarks Education, Digital Team India, and Shipra Convent School. I'm looking to bring my process-improvement and team-guidance experience to a forward-thinking organization focused on continuous growth.

Experience

Work history, roles, and key accomplishments

Current

Associate Manager - Quality

Current

PhysicsWallah

Jan 2025 - Present (1 year 8 months)

Led overall quality operations, focusing on improving audit accuracy, turnaround time, and process compliance. Collaborated with the marketing team on lead generation strategies and school partnership projects.

Quality Assurance Leadership Mentorship Process Compliance Audit Accuracy Turnaround Time (TAT)Marketing Collaboration Lead Generation Partnership Building

Senior Quality Analyst

PhysicsWallah

Jan 2023 - Jan 2025 (2 years)

Optimized counseling efforts across various verticals by equipping teams with innovative methodologies and strategies to enhance student and parent relationships. Developed daily strategies that fostered strong learner bonds and ensured high-quality interactions.

Quality Assurance Counseling Strategy Development Relationship Management team training Learner Engagement

Associate (Retail Support)

Extramarks Education Pvt. Ltd

Jan 2022 - Jan 2023 (1 year)

Managed diverse projects across Support, Onboarding, Retention, and Quality Assurance departments to enhance operational efficiency. Contributed to retention strategies that maintained and grew the customer base.

Retail Support Project Management Onboarding Retention Strategy Quality Assurance Operational Efficiency

Business Development Executive

Digital Team India (Meesho)

Jan 2021 - Dec 2021 (11 months)

Facilitated seamless onboarding for new sellers by guiding them through platform registration and product listing procedures. Developed and maintained strong relationships with sellers, providing continuous support to optimize their platform presence.

Business Development Seller Onboarding Relationship Management Platform Support Product Listing

Mathematics Teacher

Shipra Convent School

Jan 2020 - Jan 2021 (1 year)

Developed and implemented engaging lesson plans to enhance student understanding of mathematical concepts. Utilized various teaching methods to accommodate different learning styles and foster a positive classroom environment.

Mathematics Lesson Planning Teaching Classroom Management Student Engagement