Open to opportunities

Krishna Singh

@krishnasingh230198

Quality and Operations Management professional improving education and customer experiences through audits, CAPA, and process excellence.

India

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What I'm looking for

I’m looking for a role where I can own quality governance end-to-end—design audit frameworks, run CAPA, and use KPI dashboards to drive measurable learning and customer outcomes across teams and locations.

I’m a results-driven Quality and Operations Management professional with 6+ years of progressive experience across K-12 education, Ed-tech, and international customer service. I specialize in designing audit frameworks, leading cross-functional teams, and converting operational insights into measurable business outcomes—especially through quality governance, SOPs, and CAPA-driven continuous improvement.

In my current role as Quality Manager, I govern end-to-end quality across multiple K-12 schools by enforcing SLA adherence, academic compliance, and institutional standards, while architecting quality frameworks and dashboards from scratch. Previously at ODAClass, I built and executed QA audit frameworks for live and recorded classes (98%+ content accuracy), improved CX scores by 25%, reduced student complaints/refund rates by 30% quarter-over-quarter, and drove NPS from 55 to 72 within six months—through structured audits, coaching, and clear ownership for corrective actions.

Experience

Work history, roles, and key accomplishments

Current

Quality Manager

Current

K12 Techno Services Pvt. Ltd.

Sep 2025 - Present (10 months)

Govern end-to-end quality management across multiple K-12 schools, enforcing SLA adherence and academic compliance. Architect quality frameworks and run audits to drive CAPA-driven corrective actions and continuous improvement.

Quality Governance Quality Audits CAPA SLA KPI Reporting Multi Site Operations Management Risk Mitigation Dashboards Stakeholder Management

Quality Analyst

ODAClass - Pigeon Education Pvt. Ltd.

Dec 2024 - Aug 2025 (8 months)

Designed and executed QA audit frameworks for live and recorded classes and monitored call quality to improve CX. Reduced student complaints and refund rates and led initiatives to improve NPS.

Customer Experience (CX)NPS Compliance Documentation SOPs Training Facilitation Content Accuracy QA Training

Academic Counsellor - Edtech Sales

ODAClass - Pigeon Education Pvt. Ltd.

Dec 2022 - Nov 2024 (1 year 11 months)

Handled EdTech academic counselling and sales, converting inbound leads into enrollments and driving revenue performance. Partnered on outreach campaigns and webinars and upsold value-added services to improve retention and engagement.

Edtech Sales Lead Conversion Revenue Management Student Retention Customer Engagement Webinars Value added Services Mentorship Programs Customer Retention Campaigns Upselling

Engineer Trainee - Solar Plant Quality

Renewable Energy Company

May 2021 - Jun 2022 (1 year 1 month)

Performed site inspections and quality checks for rooftop solar installations against structural, safety, and compliance standards. Verified system designs and created quality inspection reports with improvement recommendations.

On Grid Off Grid Hybrid Systems Safety Compliance Quality Reporting Regulatory Compliance Solar PV Quality Inspections Site Inspection Reports

Quality Analyst - Customer Service Audits

Vodafone Qatar / Teleperformance India

Dec 2018 - Nov 2019 (11 months)

Conducted QA audits for international customer service interactions across phone, email, and chat channels. Produced actionable audit reports and supported agent and supervisor coaching to improve performance and customer satisfaction.

Customer Service Quality Audits Data Protection Compliance Audit Reporting