AJabhay jha
@abhayjha
I am a technology and quality specialist bridging LLM training, analytics, operations.
IndiaWhat I'm looking for
I am a technology and quality professional with over five years' experience in technical support, process optimization, and AI model development.
At Invisible Technologies I train and fine-tune Large Language Models (LLMs), perform prompt engineering and model evaluations, and act as a human-in-the-loop (HITL) expert to improve reasoning, contextual understanding, and ethical alignment.
Previously at Concentrix I advanced to Senior Technical Support Analyst, resolving 25+ weekly Tier-2 escalations and achieving a 95% satisfaction rate on resolved cases while maintaining a 92% CSAT and reducing Average Handle Time by 10%. I authored 10+ SOPs and led root-cause analyses that contributed to a 15% reduction in repeat contact volume for key product categories.
I am pursuing an MBA to combine technical, analytical, and leadership skills and am seeking opportunities to drive operational excellence, product quality, and data-driven decision-making at the intersection of technology and business.
Experience
Work history, roles, and key accomplishments
AI Language Specialist
Invisible Technologies
Jan 2025 - Present (7 months)
Trained and fine-tuned large language models to improve logical reasoning, contextual understanding, and conversational coherence, and executed prompt engineering and model evaluations to identify failure modes. Served as human-in-the-loop annotator for RLHF and enforced safety and ethical alignment in model outputs.
COResolved 25+ weekly Tier-2 escalations with a 95% satisfaction rate and maintained a 92% CSAT while reducing AHT by 10%. Conducted RCA using Excel analyses that drove a 15% reduction in repeat contacts and authored 10+ SOPs to improve team consistency and reduce onboarding time.
Education
Degrees, certifications, and relevant coursework
ANAmity University, Noida
Master of Business Administration, Business Administration
Pursuing an MBA with a focus on strategic management, data-driven decision-making, and operational leadership (expected graduation May 2026).
IUIndira Gandhi National Open University
Master of Arts, English
Completed a Master of Arts in English, providing advanced linguistic and semantic knowledge applied to AI reasoning and language model work.
Motilal Nehru College, University of Delhi
Bachelor of Arts (Honours), English
Completed a Bachelor of Arts (Honours) in English at Motilal Nehru College, University of Delhi.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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