Abhaya K V

I’m a Technology Support Specialist with 8 years of experience at Infosys BPM Ltd, specializing in Agile Scrum and SAP SD. I focus on keeping integrated enterprise systems running reliably—supporting workstreams like Invoice Dispatching, Budgeting, and Risk Management while strengthening business continuity.

I collaborate closely with Scrum Masters, Product Owners, development teams, and Project Managers to enable smooth sprint execution and backlog prioritization. I gather requirements, translate them into actionable technical solutions, and perform root cause analysis (RCA) for critical production issues to minimize repeat incidents and improve system stability.

I also support enhancement planning by defining product vision and roadmap elements for invoice dispatching system improvements. Beyond delivery support, I bring a strong operations mindset—scheduling Agile meetings, tracking progress using resource reporting, and coordinating communication and evaluations with Talent Acquisition and HR teams.