Abdul Wares Alizai
@abdulwaresalizai
I resolve high-volume customer inquiries and technical issues while improving first-call resolution and satisfaction.
AfghanistanWhat I'm looking for
At MTN Afghanistan, I handle 200+ customer inquiries daily in a fast-paced call center, resolving product, billing, and technical issues with efficient, friendly service.
I document interactions in CRM systems, consistently meet performance KPIs, and provide fluent support in English, Dari, and Pashto. I bring empathetic communication, conflict resolution, and remote-work adaptability to every customer conversation.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
MTN Afghanistan
May 2023 - Present (3 years 4 months)
Handled 200+ customer inquiries daily, resolving product, billing, and technical issues while ensuring high satisfaction and first-call resolution. Documented interactions using CRM systems and provided bilingual support to a diverse customer base.
Education
Degrees, certifications, and relevant coursework
University in Kabul
Bachelor of Business Administration, Business Administration
2017 - 2019
Pursued a Bachelor of Business Administration, gaining a solid foundation in business principles and management practices.
Institute of Management and Accounting
Certificate in Management, Management
2015 - 2015
Completed a certificate in management, focusing on essential management and accounting skills.
Tech stack
Software and tools used professionally
Availability
Location
AfghanistanAuthorized to work in
Job categories
Skills
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