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Taher Borhani

@taherborhani

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Customer Service Analytics Analyst at eClerx who analyzed support tickets and service metrics.

Afghanistan

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What I'm looking for

I’m seeking remote, full-time or part-time opportunities in Customer Support, Data Analytics, or Administrative Operations, with flexibility to work US time zones (EST / CST / PST).

At eClerx, I analyzed customer interactions, support tickets, and service metrics to identify operational bottlenecks and improve resolution efficiency.

I maintained data accuracy across customer databases, client logs, and management reporting systems.

I prepared daily and weekly analytical reports and documentation to support operational decisions and workflow optimization.

I also collaborated across functions to troubleshoot client inquiries and deliver timely resolutions. I’m seeking remote, full-time or part-time opportunities in customer support, data analytics, or administrative operations, and I’m flexible to work US time zones.

Experience

Work history, roles, and key accomplishments

Customer Service Analytics Analyst

eClerx

Jan 2023 - Jan 2025 (2 years)

Analyzed customer interactions, support tickets, and service metrics to identify operational bottlenecks and improve resolution efficiency. Maintained high standards of data accuracy across customer databases, client logs, and management reporting systems.

Customer Support Data Analysis Reporting Documentation CRM Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Chandigarh University

Bachelor of Business Administration, Business Administration

Graduated with a Bachelor of Business Administration, fully taught in English, with core focus on business management, data analysis, organizational behavior, financial accounting, and corporate communication.