At Naqdina Payment Services, I handled customer calls and provided clear, respectful, and professional assistance.
I responded to customer questions and concerns, helping guide customers toward appropriate solutions while adapting my communication to different needs and situations.
I used computer-based systems and digital communication tools in daily customer-support activities and followed company procedures in a service-focused environment.
I also completed a six-month Information Technology certificate with a 96% (A+) result. I completed English conversation training and am currently studying TOEFL.
