At WFM Technologies Pvt Ltd, I provide L1 technical support for 100+ end users, troubleshooting Windows devices, servers, printers, and peripherals.
I resolve support tickets in Salesforce CRM, document incidents using ITIL practices, and maintain SLA compliance. I also manage Active Directory accounts and help with user access.
I assist with Windows Server administration, firewall management, backups, disaster recovery, and office IT operations. I’ve also worked with AWS and Azure cloud environments for server management.
In my Windows Server 2019 Infrastructure Setup project, I configured Active Directory, DNS, DHCP, file services, and group policies, then tested backups and disaster recovery. I also worked on an AWS infrastructure setup for a Java application and a multi-domain recommender system.
