Abdulrehman Mani
@abdulrehmanmani
I manage customer relationships, resolve complex account issues, and drive retention in high-volume support environments.
What I'm looking for
At OS Synergy, I manage customer accounts across the subscription lifecycle, owning complex service, payment, and account issues from investigation through resolution and follow-up. I work closely with finance, payment, and internal teams to verify information, resolve discrepancies, and protect customer relationships.
After demonstrating strong performance and reliability, I was promoted to Team Lead, where I coordinate day-to-day account operations, support escalations, and help ensure customer-facing communication is accurate, relevant, and clear.
Before this, I built and ran independent e-commerce brands, managing sourcing, pricing, content, photography, SEO, Meta Ads, customer acquisition, fulfilment, and service. I also wrote and customized insurance policies at EFU Life Assurance, strengthening the documentation accuracy and structured workflow discipline I bring to customer support.
Experience
Work history, roles, and key accomplishments
Promoted to Team Leader following demonstrated performance, reliability, and increased operational responsibility within the finance and account operations environment.
Coordinate day-to-day finance and account-related operations within a high-volume client account environment.
Review complex account and transaction issues and coordinate with relevant departments to verify information before final
Managed a high volume of customer accounts throughout the subscription lifecycle, taking full ownership of complex account and service-related issues.
Investigated payment and account discrepancies, including reviewing transaction and bank-statement information where additional verification was required.
Coordinated with finance, payment, and other internal departments to validate information and
Manage all aspects of the business independently: sourcing, pricing, marketing, customer acquisition, order fulfilment, and customer service.
Build customer relationships through direct communication, follow-up, and personalised product recommendations.
Make commercial decisions around product selection, pricing, demand, and supplier sourcing.
Independently manage product sourcing, supplier relationships, pricing, marketing, customer acquisition, and order operations.
Source and evaluate products from wholesale suppliers; develop branded product positioning and customer experience for the local market.
Plan and manage Meta Ads campaigns — audience targeting, creative direction, product presentation, and campaign optimisation.
Apply cons
Prepared and reviewed insurance policy documentation with attention to accuracy and company compliance requirements.
Coordinated with clients and internal teams to process policy-related requests and resolve documentation issues professionally.
Education
Degrees, certifications, and relevant coursework
Punjab Group Of Colleges
High School Diploma, FSc
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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