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Abdulrehman ManiAM
Open to opportunities

Abdulrehman Mani

@abdulrehmanmani

I manage customer relationships, resolve complex account issues, and drive retention in high-volume support environments.

Pakistan
Message

What I'm looking for

I'm looking for a remote Customer Success, Live Chat Sales, Sales Support, or SaaS Support role where I can grow from chat and support into a full sales position with a company that recognizes performance over rigid targets.

At OS Synergy, I manage customer accounts across the subscription lifecycle, owning complex service, payment, and account issues from investigation through resolution and follow-up. I work closely with finance, payment, and internal teams to verify information, resolve discrepancies, and protect customer relationships.

After demonstrating strong performance and reliability, I was promoted to Team Lead, where I coordinate day-to-day account operations, support escalations, and help ensure customer-facing communication is accurate, relevant, and clear.

Before this, I built and ran independent e-commerce brands, managing sourcing, pricing, content, photography, SEO, Meta Ads, customer acquisition, fulfilment, and service. I also wrote and customized insurance policies at EFU Life Assurance, strengthening the documentation accuracy and structured workflow discipline I bring to customer support.

Experience

Work history, roles, and key accomplishments

OS Synergy logoOS
Current

Team Lead

Jul 2024 - Present (2 years 1 month)

Promoted to Team Leader following demonstrated performance, reliability, and increased operational responsibility within the finance and account operations environment.
Coordinate day-to-day finance and account-related operations within a high-volume client account environment.
Review complex account and transaction issues and coordinate with relevant departments to verify information before final

OS SYNERGY logoOS
Current

Account Manager

Jul 2024 - Present (2 years 1 month)

Managed a high volume of customer accounts throughout the subscription lifecycle, taking full ownership of complex account and service-related issues.
Investigated payment and account discrepancies, including reviewing transaction and bank-statement information where additional verification was required.
Coordinated with finance, payment, and other internal departments to validate information and

(OUTER LAYER) Independent Skincare (Serum) Brand logoOB

PrimePicks

Jan 2021 - Oct 2021 (9 months)

Manage all aspects of the business independently: sourcing, pricing, marketing, customer acquisition, order fulfilment, and customer service.
Build customer relationships through direct communication, follow-up, and personalised product recommendations.
Make commercial decisions around product selection, pricing, demand, and supplier sourcing.

Independent Skincare Brand (Sourced via Outer Layer) logoIL

Founder

Jan 2021 - Oct 2021 (9 months)

Independently manage product sourcing, supplier relationships, pricing, marketing, customer acquisition, and order operations.
Source and evaluate products from wholesale suppliers; develop branded product positioning and customer experience for the local market.
Plan and manage Meta Ads campaigns — audience targeting, creative direction, product presentation, and campaign optimisation.
Apply cons

EFU Life Assurance Ltd. logoEL

Policy Writer

Mar 2020 - Jan 2021 (10 months)

Prepared and reviewed insurance policy documentation with attention to accuracy and company compliance requirements.
Coordinated with clients and internal teams to process policy-related requests and resolve documentation issues professionally.

Education

Degrees, certifications, and relevant coursework

PC

Punjab Group Of Colleges

High School Diploma, FSc

Tech stack

Software and tools used professionally

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