abdulrahman khalf

At CSI Technologies in Riyadh, I support multiple enterprise platforms as the primary technical contact for customers and internal teams. I investigate application issues, conduct initial root cause analysis, and coordinate with development and infrastructure teams to restore service.

I manage incident tickets, escalations, configuration requests, user access, and application settings while working to meet SLA commitments. I also support deployments, change validation, testing, integrations, and vendor coordination to maintain reliable enterprise environments.

Previously at Art Of Consulting, I led ERP implementation projects from discovery and requirements gathering through deployment and post-go-live support. I translated customer needs into system configurations, coordinated UAT and issue resolution, and delivered training to drive adoption.

I'm focused on reliable service delivery, practical troubleshooting, and continuously expanding my technical expertise.