shaima saeed

I’m an Information Systems professional with experience supporting business applications, reporting analysis, and technical support. I’m detail-oriented and focused on optimizing workflows, ensuring data accuracy, and helping teams achieve organizational goals through reliable technical expertise.

Most recently, as a POS Technical Support Specialist for LazyWait, I managed tickets, resolved system issues, and closely monitored system performance to keep operations running smoothly. I focused on fast, accurate troubleshooting while maintaining clear communication throughout support cycles.

Previously, as an IT Business Applications Specialist at Gulftek Arabia, I managed sales and purchasing work inside the system. I built clear workflows and data structures, created product codes, and helped keep orders accurate while collaborating closely with other teams.

Earlier, as an IT Analyst / Reports Analyst at SABB Head Office, I reviewed reports for accuracy and compliance with regulatory standards for SAMA. I supported departments by keeping financial and operational data clear and consistent, and I strengthened my foundation with a Bachelor’s degree in Information Systems and SQL-focused training.