At TaskUs, I resolve high-priority inquiries for VIP customers, including complex payment and subscription disputes. I also review complaints to assess refund eligibility and escalate critical unresolved issues.
As an Acting Team Leader and Tier 2 Global Point of Contact, I mentor advocates and audit cases, providing targeted, constructive feedback.
At Virtual Experts LLP, I managed e-commerce operations for Peta Parts, a third-party Amazon and eBay seller, while maintaining compliance with platform policies.
I oversaw order fulfillment, including AMV shipments and UPS labels, and supported customers through ticketing systems and live chat. I also maintained operational records in Google Sheets and managed invoicing.
