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abdul mahmood

@abdulmahmood1

Talent and Partnerships Manager at Hyphen8, delivering brand partnerships and talent placements for Coca-Cola, Budweiser, and other brands.

Nigeria

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At Hyphen8, I lead talent and partnerships work, including collaborations for brands such as Coca-Cola, Budweiser, Indomie, Rexona, and Glenlivet. I also executed the Homecoming Project with BET London, coordinating prominent international stars and working with Livespot Studios for EWA 2025.

Before Hyphen8, I managed customer operations at PassionTreeCareServicesLtd, where I directed cross-channel support and integrated Zendesk and Freshdesk into agent training and ticket triage. Earlier, I led a team of 12 Customer Operations Analysts, with training that contributed to higher CSAT and NPS scores. My experience also includes financial sales, client retention, and commercial contracts and business operations in the Oil & Gas sector.

Experience

Work history, roles, and key accomplishments

Current

Talent and Partnerships Manager

Current

Hyphen8

Jun 2025 - Present (1 year 4 months)

Led high-profile collaboration projects for global brands including Coca-Cola, Budweiser, Indomie, Rexona, and Glenlivet. Managed end-to-end relationships for a diverse partner portfolio and executed the Homecoming Project with BET London.

Strategic Partnerships Account Management Project Execution Operational Excellence Contract Lifecycle Management Reporting Scheduling

Customer Operations Manager

PassionTree Care Services Ltd

Jun 2024 - May 2025 (11 months)

Directed cross-channel support operations for a team of 15+ agents, consistently achieving 98%+ SLA compliance. Integrated Zendesk/Freshdesk into agent training and ticket triage, reducing average resolution time by 15%.

Zendesk Freshdesk SLA Management Process Optimization Customer Experience Churn Reduction

Team Lead, Customer Operations

PassionTree Care Services Ltd

Nov 2021 - Jun 2024 (2 years 7 months)

Led, coached, and mentored a team of 12 Customer Operations Analysts, managing daily workflows to maintain 99% quality scores. Developed targeted training modules that contributed to a 5-point increase in CSAT and a 3-point increase in NPS.

Team Leadership Coaching Mentorship Quality Assurance CSAT NPS Training

Financial Sales & Acquisition Specialist

Union Bank of Nigeria

Mar 2021 - Nov 2021 (8 months)

Spearheaded high-volume lead generation campaigns via outbound and inbound telemarketing, consistently qualifying over 40+ leads monthly. Executed upsell and cross-sell opportunities for digital banking solutions, contributing to a 15% increase in product adoption.

Lead Generation Telemarketing Upselling Cross Selling Digital Banking Customer Acquisition

Financial Sales Executive

Prudential Zenith Life Insurance

Sep 2019 - Feb 2021 (1 year 5 months)

Closed over N50M in policy sales by employing consultative, solution-driven client engagement strategies. Managed a high-value portfolio of 100+ individual and SME clients, boosting policy renewal rates by 25%.

Consultative Selling Client Engagement Portfolio Management Retention Insurance Sales

Commercial Contracts & Business Operations Manager

LTMX Ventures Limited

Feb 2016 - Aug 2019 (3 years 6 months)

Managed the execution of 15+ high-stakes commercial contracts and consultancy projects within the Oil & Gas sector, ensuring strict compliance and on-budget delivery. Tracked KPIs for project milestones, improving reporting accuracy by 40%.

Contract Management Project Management Compliance KPI Tracking Budget Management Resource Allocation