Abdullrahman Emad
@abdullrahmanemad
Experienced trainer and team leader in customer service roles.
What I'm looking for
My name is Abdulrahman Emad Ahmed, and I have a diverse background in customer service and training, with experience spanning several reputable companies. I began my career at Raya, where I worked on the Renault project as a cold caller. This role laid the foundation for my skills in communication and customer engagement.
After my time at Raya, I joined Centro, where I transitioned from a cold caller to a trainer for the Medicare account. This experience honed my leadership abilities and allowed me to develop training programs that improved team performance. My journey continued at Vodafone, where I took on the role of agent and later became a delegate team leader, managing a team and ensuring high-quality service delivery.
Currently, I work as a consecutive medical interpreter with Propio, where I leverage my language skills and customer service experience to provide exceptional support. I am passionate about continuous learning and development, and I thrive in environments that challenge me to grow professionally.
Experience
Work history, roles, and key accomplishments
Consecutive Medical Interpreter
Propio
Jul 2024 - Present (1 year)
Currently working as a freelance consecutive medical interpreter. Provides accurate and timely interpretation services for medical professionals and patients.
Agent/Trainer/Team Leader
TP
Apr 2021 - Present (4 years 3 months)
Began as a consecutive translator for LLS, then advanced to delegate team leader and trainer. Served as a team leader for two years, managing team operations and development.
Agent/Delegate Team Leader
Vodafone UK/IR/NZ
Dec 2019 - Present (5 years 7 months)
Worked as an agent for Vodafone UK, then transitioned to Vodafone IR. Promoted to delegate team leader, overseeing a team of agents and ensuring performance targets were met.
Trainer/Cold Caller
Centro
Jan 2018 - Present (7 years 6 months)
Started as a cold caller for 6 months, then promoted to trainer for the Medicare medical account. Trained new cold callers on product knowledge and communication techniques.
Cold Caller
Raya
Jan 2017 - Present (8 years 6 months)
Engaged in cold calling activities for the Renault project. Successfully connected with potential clients to generate leads and support sales initiatives.
Education
Degrees, certifications, and relevant coursework
Al-Azhar University
Bachelor's Degree, Islamic Studies
Grade: Good
Studied various aspects of Islamic knowledge and traditions at Al-Azhar University. Gained a comprehensive understanding of religious texts and principles.
Availability
Location
Job categories
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