Abdullah Maher

Qualified prospective clients through outbound conversations and advanced suitable opportunities through the acquisition pipeline. Analyzed comparable sales and after-repair value to support offer recommendations and negotiations.

Supported B2B sales activity as an initial contact for business clients, uncovering needs and qualifying requirements. Used Zendesk and Salesforce to manage customer interactions and maintain CRM records.

Provided B2B customer support for SaaS services, managing enterprise accounts through onboarding, product adoption, retention, renewals, and expansion. Coordinated with internal teams to resolve service issues and support customer outcomes.

Used Zendesk to support eSIM customers through email and chat, investigating technical issues and guiding users to resolution, achieving a 90% first-contact success rate. Created customer documentation and shared product feedback to improve the customer experience.

Resolved customer and device issues across high-volume phone, email, and chat queues while maintaining a 98% customer satisfaction rating. Investigated recurring issues, contributed to an 80% reduction in repeat contacts, and escalated complex cases.

Pursuing a Bachelor of Economics and Political Science at Cairo University, currently in progress.