At Limitless, I respond to customer inquiries across phone, email, and chat, resolving tickets and supporting a good satisfaction rating. I also troubleshoot system errors and document cases that need escalation to senior engineers.
I work with development, QA, and product management to identify recurring issues and propose longer-term solutions. My work also includes technical support, root-cause analysis, customer guidance, and responding to security incidents and alerts.
Previously, at EMG Global Technologies, I assisted customers with billing, account management, and product questions. I also supported customer onboarding and produced operational and SLA-based reports.
