Abdullahi Oladosu
@abdullahioladosu1
I improve customer retention, revenue growth, and service delivery through customer success leadership.
NigeriaWhat I'm looking for
At Rack Centre, I lead customer experience operations for enterprise and SME clients, building customer journeys, health scores, success playbooks, and strategic business reviews. My work contributed to a 98% CSAT score, a 75% reduction in churn, and faster response times through automation.
I've also led client experience and support teams at IPNX Nigeria and Internet Solutions Nigeria, improving NPS, reducing complaints, and strengthening escalation workflows. Alongside this, I lead Agile digital transformation projects at 7ven Oaks, helping multidisciplinary teams improve delivery velocity and stakeholder visibility.
Experience
Work history, roles, and key accomplishments
Lead Project Manager
7ven Oaks Limited
Oct 2023 - Present (3 years)
Led multi-disciplinary teams using Agile frameworks to design and deliver digital transformation projects, improving project efficiency by 25%. Developed training programs and progress dashboards to track key metrics.
Customer Experience Specialist
Rack Centre Limited
Jul 2019 - Present (7 years 3 months)
Led and mentored a team of customer service officers, embedding a customer-obsessed and data-driven culture. Designed and implemented a structured customer journey, achieving a 98% CSAT score and 75% churn reduction.
Client Experience Lead
IPNX Nigeria
Nov 2016 - Jun 2019 (2 years 7 months)
Directed a team of customer service representatives, optimizing customer experience processes and achieving a 25% reduction in complaints. Designed and implemented a customer training and feedback loop that improved NPS by 15%.
Customer Support Supervisor
Internet Solutions Nigeria
Aug 2014 - Oct 2016 (2 years 2 months)
Managed a team of customer support representatives delivering Tier-1 client services. Introduced standardized escalation and tracking workflows, reducing average resolution time by 30%.
Education
Degrees, certifications, and relevant coursework
Selangor International Islamic University
Bachelor of Information, Information
2010 - 2013
Pursued a Bachelor of Information degree at Selangor International Islamic University from May 2010 to April 2013.
Tekedia Institute
MiniMBA, Business
Completed the MiniMBA program at Tekedia Institute in Boston, USA.
Almond Careers
Project Management (PRINCE2 & Agile Scrum), Project Management
Completed Project Management training covering PRINCE2 and Agile Scrum frameworks.
IBM
IBM Project Management, Project Management
Completed IBM Project Management certification.
Utiva Product School
Product Manager, Product Management
Completed Product Manager training at Utiva Product School.
University of Michigan
Inspiring & Motivating Individuals, Leadership
Completed the course 'Inspiring & Motivating Individuals'.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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