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abdullahi lukman

@abdullahilukman

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ServiceNow Developer/Administrator delivering scalable HR and ITSM automations for measurable efficiency gains.

Nigeria

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What I'm looking for

I’m looking for a ServiceNow role where I can deliver scalable HR and ITSM/CSM automations, build reliable integrations, and improve user satisfaction through secure development, testing, and Agile collaboration.

I’m a ServiceNow Consultant with 5+ years of experience building and maintaining custom applications, integrations, and automation workflows. I focus on improving system efficiency, data accuracy, and user satisfaction—driving results reported up to 30% while strengthening reliability through Automated Test Framework (ATF).

In ITSM and CSM programs, I implement and customize Incident, Problem, Change, Request, and Knowledge Management using ITIL-aligned practices. I’ve built scalable HR workflows and self-service capabilities, including HR identity synchronization via LDAP/Active Directory and optimized case lifecycle management through Flow Designer and business process automation.

I also bring strong platform and discovery expertise across global clients—working with Discovery, CMDB, Service-Mapping, CSDM, Mid-Server installation, and SOAP/REST integrations. From automating daily rediscovery for 10,000+ CIs to restructuring CMDB based on client architecture, I’ve reduced manual dependency documentation by 90% and unauthorized CI drift by 70%, while supporting upgrades, cloned environments, and instance health checks.

Experience

Work history, roles, and key accomplishments

ServiceNow Developer/Administrator

IFS

Jan 2024 - Jan 2026 (2 years)

Developed and maintained ServiceNow ITSM/CSM capabilities, including HR identity synchronization via LDAP/Active Directory and incident resolution improvements using CMDB/CI relationship mapping. Configured and customized ITIL-aligned processes (incident/problem/change/request/knowledge), ACLs, scripts, UI policies, service catalog workflows, and release upgrades.

ServiceNow Developer/Administrator

Smartvocat

Oct 2023 - Jan 2024 (3 months)

Automated ServiceNow case lifecycle management using Flow Designer and implemented CSM/ITSM capabilities to improve customer support operations. Built and secured experiences through ACLs, client scripts, UI policies, catalog workflows, and event/incident automation from infrastructure alerts.

ServiceNow Developer

SAB

Aug 2022 - Apr 2023 (8 months)

Worked on ServiceNow Discovery and CMDB accuracy by updating computer-related information, tracing application traffic flows for service maps, and enabling troubleshooting of discovery tools. Mapped business services, automated daily rediscovery for 10,000+ CIs, reduced CI drift, and supported collectors/Mid-Servers plus instance upgrade and connectivity checks.

ServiceNow ITSM ITOM Discovery Scheduled Discovery Comparisons Alerting CI Drift Reduction Discovery Troubleshooting Discovery Pattern Design ServiceNow Discovery CMDB Service Watch Dashboard Load Balancers Firewalls Databases CI Drift Alerting

ServiceNow Administrator/Developer

ABSA Groups

May 2020 - Sep 2022 (2 years 4 months)

Developed a ServiceNow automation workflow to streamline change management, reducing approval times and minimizing service disruptions. Managed users/roles and data (tables, CMDB, import sets, update sets), optimized platform performance, and built ITSM/CSM experience elements including UI policies/actions, forms, notifications, approvals, and service catalog workflows.

Education

Degrees, certifications, and relevant coursework

Nile University of Nigeria

Master of Business Administration, Business Administration

2025 -

Pursuing a Master’s in Business Administration at Nile University of Nigeria (in view).

University of Ilorin

Bachelor of Science, Geography

2014 - 2018

Grade: Second Class Honors

Earned a Bachelor of Science in Geography at the University of Ilorin, graduating with Second Class Honors. Completed undergraduate coursework in geography.