Ifee muna

Sole administrator for HubSpot CRM and Jira Cloud, configuring pipelines, workflows, automation, and reporting. Managed Jira projects, implemented automation rules, and supported cross-functional teams.

Main point of contact for Salesforce-related items, designed and maintained operational processes, and created reports and dashboards. Led sprints, UAT, and deployments using Agile methodologies.

Managed and maintained Salesforce org configuration and customization, provided technical support and training, and implemented new features. Developed reports and dashboards for business intelligence.

Provided end-user support for case management and triage, configured and enhanced Salesforce processes, and built reports and dashboards. Managed user and license administration.

Conducted KYC/KYB, due diligence, and transaction monitoring. Partnered with Risk, Legal, and Engineering teams to build compliance tools and developed compliance policies and KPIs.

Coached and managed customer support specialists, reviewed performance metrics, and implemented improvement plans. Handled escalations and trained new hires.

M.Sc. in Information Technology currently in view.

Salesforce Certified Platform App Builder (in progress).

B.Sc. in Political Science from Ebonyi State University, Abakaliki, from 2010 to 2014.

Certified Salesforce Administrator (ADM201).

Certified Salesforce Service Cloud Consultant.

Holder of 60+ IBM skill badges in Data Science, Cloud Computing, and Enterprise Thinking.