At Frost Arnett Company, I manage inbound and outbound calls about debt payments, account verification, and dispute resolution. I consistently exceed monthly collection targets of $30,000 and maintain an average scorecard of 4.0+ out of 5.
As an Inbound Customer Service Agent at Cognizant, I resolved member questions about benefits, eligibility, and claims by phone and chat. I met quality standards for HIPAA compliance, verification, and documentation, and helped reduce repeat contacts by clarifying plan options and next steps.
At Lumen, I handled 50+ inbound technical support calls daily, focusing on first-call resolution and customer satisfaction. My experience also includes accurate data entry and validation at Definitive Logic, and customer support as a Financial Aid Peer Advisor at UWM.
