Abdul hadi User
@abdulhadiuser
I lead international operations, automate workflows, and strengthen revenue pipeline performance.
PakistanWhat I'm looking for
At UM AIR, I direct international operations for the San Diego division, managing project workflows, HVAC estimates and invoices, purchase orders, technician dispatch, and a weekly revenue pipeline of $30,000–$40,000+ with 100% billing accuracy.
I lead and mentor a Pakistani team of project coordinators while using ServiceTitan, Monday.com, Google Gen AI, and Make.com to improve reporting, automate data handling, establish KPIs, and remove repetitive operational bottlenecks.
Previously at Ibex Global Solutions, I progressed from Customer Service Representative to Subject Matter Expert and Supervisor, handling Tier-3 escalations, coaching teams, supporting Walmart campaign onboarding, and improving productivity, quality assurance, and customer satisfaction. My ongoing ACCA qualification supports my financial, analytical, and budget-management approach.
Experience
Work history, roles, and key accomplishments
Project Manager – International Operations
UM Air
Mar 2026 - Present (5 months)
Directing daily operational workflows and project lifecycles for the San Diego division, ensuring seamless communication and strategic alignment. Overseeing financial pipeline governance, procurement, team leadership, and AI process optimization.
Supervisor – Customer Service
Ibex Global Solutions
Jan 2025 - Jan 2026 (1 year)
Managed front-line operations and team workflows, supervising agent performance and owning Tier-3 escalations. Delivered coaching and performance sessions to improve productivity and customer satisfaction.
Subject Matter Expert (SME)
Ibex Global Solutions
Jul 2024 - Dec 2024 (5 months)
Designed and delivered onboarding and skills development sessions for the Walmart Campaign, accelerating new hire productivity. Provided technical guidance and feedback to help team members meet performance metrics.
Customer Service Representative
Ibex Global Solutions
Jan 2024 - Jun 2024 (5 months)
Managed high volumes of Walmart customer inquiries regarding global orders, logistics, and account services, ensuring customer retention and satisfaction.
Digital Marketer
Advertier Ltd
May 2023 - Aug 2023 (3 months)
Executed lead generation and multi-platform social media marketing campaigns, managing Facebook Ads to maximize ad spend performance and client ROI. Delivered client-focused solutions via Fiverr and Upwork.
Computer Admin Officer
Civil Aviation Authority Karachi
Nov 2022 - Feb 2023 (3 months)
Assisted with large-scale recruitment campaigns and facilitated internal training seminars, improving operational file processing accuracy.
Telemarketer
1AZ Marketing
Jun 2021 - Aug 2021 (2 months)
Provided support in planning and executing targeted marketing campaigns to generate high-quality leads and optimize future marketing strategies.
Education
Degrees, certifications, and relevant coursework
Al-Hamd Academy
ACCA, Accounting
2023 -
Pursuing the ACCA qualification, building a strong financial and analytical foundation.
Foundation Public School
O-Levels, General Studies
2008 - 2020
Completed O-Levels at Foundation Public School.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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