Mohsin Kakar
@mohsinkakar
Operations Coordinator at AseelApp who supported onboarding and development for 160+ MSMEs and coordinated international shipments.
AfghanistanWhat I'm looking for
At Aseel Technology Corporation (AseelApp), I managed customer inquiries and service requests through Zendesk, Gmail, and WhatsApp Business. I investigated order issues and coordinated resolutions with vendors and internal teams.
I supported the onboarding and development of more than 160 MSMEs, including women-led businesses. I also coordinated vendor communication, product listings, approvals, and marketplace operations.
At AseelApp, I followed up on domestic and international shipments to the USA and Europe, handling documentation, courier labels, and tracking. I worked with logistics providers and customers to resolve delivery issues.
Previously, I provided telephone customer support at Etisalat Afghanistan, assisting with service inquiries and complaints. I was recognized as Star Employee in the Customer Service Department in 2018.
Experience
Work history, roles, and key accomplishments
Operations Coordinator
Aseel Technology Corporation
Feb 2021 - Sep 2026 (5 years 7 months)
Managed customer inquiries and service requests through Zendesk, Gmail, and WhatsApp Business. Supported onboarding and development of 160+ MSMEs and coordinated vendor communication, product listings, and marketplace operations.
Customer Service Representative
Etisalat Afghanistan
Jan 2017 - Jan 2021 (4 years)
Provided customer support through telephone calls, handling service inquiries and complaints. Recognized as Star Employee in 2018 for excellent performance.
English Instructor
University of Spoken English
Jan 2016 - Dec 2016 (11 months)
Delivered English language lessons and supported students in developing communication skills.
English Teacher
Aptech Institute
Jan 2015 - Dec 2015 (11 months)
Prepared and delivered English lessons and supported students' learning progress.
Education
Degrees, certifications, and relevant coursework
Kardan University
Master of Business Administration, Business Administration
Completed a Master of Business Administration (MBA) in 2026.
Kardan University
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration (BBA) in 2021.
Tech stack
Software and tools used professionally
Availability
Location
AfghanistanAuthorized to work in
Salary expectations
Social media
Job categories
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