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Tariq Fazli

@tariqfazli

Customer Service Representative at Spenkay Call Center, supporting Bay Master customers with payment collection and account questions.

Afghanistan

Message

At Spenkay Call Center, I support the Bay Master account by following up with customers about outstanding balances and helping them complete payments. I process card payments by phone and send payment links.

I also guide customers through check-by-mail and mobile payment options, including Zelle and Venmo. I respond to billing questions, handle payment disputes and claims, and document account interactions in the required systems.

Previously, I supported HR and administrative operations at Organization for Research and Community Development (ORCD), supervised data-related activities at Ainhe Organization, and taught English at Shahre Elam Course. I speak English, Dari, and Pashto.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Spenkay Call Center

Aug 2025 - Present (1 year 3 months)

Make outbound calls to follow up on outstanding balances and process customer payments. Handle billing inquiries, payment disputes, and document interactions in required systems.

Payment Collections Outbound Calls Credit and Debit Card Processing Payment Link Cheque Payments Zelle Venmo Billing Inquiries Payment Disputes Account Documentation RingCentral WORKIZ CRM Contact Center Systems

HR Assistant

Organization for Research and Community Development (ORCD)

Jan 2023 - Jan 2025 (2 years)

Supported HR and administrative operations, including employee documentation and coordination. Communicated professionally with staff and applicants and maintained organized records.

HR Administration Employee Documentation Communication Skills Record keeping Confidentiality

English Teacher

Shahre Elam Course

Jan 2022 - Jul 2023 (1 year 6 months)

Taught English, explained concepts clearly, and communicated with students from different backgrounds. Prepared lessons and developed strong verbal communication and interpersonal skills.

Teaching Lesson Planning Communication Skills Interpersonal Skills

Data Supervisor

Ainhe Organization

Supervised data-related activities and maintained accurate, organized records. Reviewed information, supported data-entry processes, and coordinated with team members.

Data Entry Record keeping Data Management Microsoft Office Attention To Detail