AB@abdulbasith
Technical Writer & Instructional Designer (4+ yrs). I build clear help centers, docs & training for SaaS, CRM & AI. I make complex tech easy to learn.
India• Meaningful work for a good company - I want to create content that matters for a brand I believe in and am proud to represent.
• Flexible schedule - As a freelancer or remote worker, some flexibility in when and where I work would be ideal.
• Competitive pay - Good compensation that matches my skills, experience and the value I bring to the role.
Technical Writer and Instructional Designer with over 4 years of experience simplifying complex SaaS, CRM, and AI-driven products. I specialize in creating clear, user-focused documentation, help centers, and training materials that enhance product adoption and reduce support tickets.
I partner with product, design, and engineering teams to translate technical functionalities into structured, easy-to-understand content.
Core Competencies:
* Instructional Design: Developing e-learning, training materials, and user guides.
* Technical Documentation: Building and managing knowledge bases and help centers.
* UX & Visuals: Expertise in UX writing, content structuring, and visual design (Canva, Adobe Express).
* Collaboration: Aligning instructional frameworks with product goals across cross-functional teams.
I am skilled in content structuring, workflow mapping, and help center architecture, always focused on helping users achieve their goals.
Work history, roles, and key accomplishments
UC* Developed structured SaaS, CRM, and sales platform manuals for teams and clients
* Created onboarding guides, process workflows, and step-by-step training content
* Collaborated with product, sales, and success teams to simplify complex systems
* Designed visuals and infographics using Canva, Adobe Express, and AI tools
* Optimised documentation for clarity, navigation, and user efficiency
UC* Used Semrush for keyword research, competitor analysis, and content updates
* Edited press releases, blogs, and proposals for accuracy, clarity, and tone consistency
* Designed visuals using Canva and Adobe Express for blogs, emails, and social media
* Applied TOFU, MOFU, BOFU strategies to tailor content for each stage of the customer journey
YAYaali
Feb 2017 - Nov 2017 (9 months)
* Created clear help guides and support content for a SaaS platform serving ecommerce marketers
* Collaborated with product and UX teams to align content with user needs
* Improved documentation clarity, reducing support tickets and enhancing user experience
Degrees, certifications, and relevant coursework
AUBachelor Of Engineering, Mechanical Engineering
2012 - 2016
Grade: 6.7
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