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Abdul Ahad

@abdulahad1

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Dedicated IT Support Engineer focused on delivering optimal solutions.

Pakistan

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What I'm looking for

I am looking for a challenging role that allows me to grow my technical skills and contribute to innovative IT solutions.

I am an IT Support Engineer with over four years of experience in providing technical support and solutions for hardware and software issues. My journey began at Jaffer Business Systems, where I honed my skills in troubleshooting, system configuration, and user support. I take pride in my ability to respond effectively to user queries and ensure optimal performance and security of IT systems.

Throughout my career, I have been involved in various IT projects, including database development and network installations. My technical expertise extends to managing user accounts, maintaining hardware and software systems, and creating comprehensive technical documentation. I am committed to continuous learning and have recently pursued certifications in MS SQL Server and Microsoft Azure Fundamentals to stay updated with industry trends.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

Jaffer Business Systems

Nov 2019 - May 2024 (4 years 6 months)

As an IT Support Engineer, I was responsible for troubleshooting hardware and software issues, installing and configuring systems, and maintaining optimal performance and security. I collaborated with team members to resolve complex technical problems and provided user support through various channels.

IT Support Installation Troubleshooting Configuration Networking User Support Database Management Active Directory Security Management

Database Developer

Sol

Jan 2018 - May 2018 (4 months)

During my internship at Sol, I focused on creating and maintaining databases, including designing and implementing upgrades and modifications. I also provided training and support for users on database systems and contributed to IT projects related to cybersecurity.

Database Development SQL Data Modeling Database Administration Visual Studio User Training Cybersecurity Documentation

Education

Degrees, certifications, and relevant coursework

Allama Iqbal Open University

Bachelor of Science, Computer Science

2014 - 2018

Studied various aspects of computer science, including programming, database management, and software development, to gain a comprehensive understanding of IT systems and applications.