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@asmatalishah
Proficient IT Support Engineer with a focus on technical solutions.
I am a results-driven IT Support Engineer with extensive experience in providing technical support and resolving IT issues for both hardware and software systems. My expertise lies in managing networks, diagnosing problems, and ensuring the smooth operation of IT infrastructure. I pride myself on my strong communication skills, which enable me to effectively interact with clients, end-users, and technical teams to deliver timely and effective solutions.
In my recent role at Industronics Engineering, I successfully improved system performance by 12% through proactive troubleshooting and maintenance. I also played a key role in coordinating system testing and validation to ensure compliance with industry standards. At Aptech Learning Center, I led the development of an automation system that increased efficiency by 15% and implemented preventive maintenance strategies that reduced downtime by 20%. My commitment to streamlining IT processes resulted in a 10% reduction in production costs.
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Work history, roles, and key accomplishments
Industronics Engineering
Jan 2023 - Jan 2024 (1 year)
Provided technical support for hardware, software, and network systems, improving system performance by 12%. Coordinated system testing and validation to ensure industry compliance. Reduced system failures by 15% through proactive troubleshooting and maintenance.
Aptech Learning Center
Feb 2021 - Jan 2024 (2 years 11 months)
Led the development of an automation system, increasing efficiency by 15%. Implemented preventive maintenance strategies, reducing downtime by 20%. Streamlined IT processes, cutting production costs by 10%.
Degrees, certifications, and relevant coursework
Professional Certification, IT Support Engineering
2025 - 2025
Focused on IT support and troubleshooting with a major in Automotive Technology. Thesis: Technological Advancements within the Current Mechatronics Industry.
Advance Software Engineering, Software Engineering
2019 - 2020
Relevant coursework in Structural Design and Project Management.
Software and tools used professionally
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