Abdrahmen Hamouda
@abdrahmenhamouda
Technical Support Specialist at HostPapa resolving web hosting, DNS, website, and email issues for customers.
TunisiaWhat I'm looking for
At HostPapa, I helped customers resolve web hosting, DNS, website functionality, and email issues. I handled 40+ support cases daily and maintained a 95% positive customer rating.
At Web Hosting Canada, I supported hosting, account, domain, and website requests, maintaining 96% customer satisfaction. I’m interested in remote opportunities in technical support, web hosting, WordPress, and SaaS.
Experience
Work history, roles, and key accomplishments
Resolved web hosting, DNS, and website functionality issues for customers. Handled 40+ support cases daily, maintained a 95% positive customer rating, and reduced ticket response times by 30%.
Web Specialist
Web Hosting Canada
Nov 2022 - Feb 2024 (1 year 3 months)
Resolved hosting configuration, account, and website issues while managing multiple requests. Reduced live chat handling time by 25% and maintained a 96% customer satisfaction rate.
Education
Degrees, certifications, and relevant coursework
Higher Institute of Technological Studies of Tunis
Bachelor's Degree, Computer Science
2016 - 2018
Pursued a Bachelor's Degree in Computer Science from 2016 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Salary expectations
Job categories
Skills
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