At Soul Machines, I maintain and patch cloud-hosted Linux servers and deploy Terraform-based infrastructure modules. I also migrated legacy Bash scripts into modular Ansible playbooks, reducing script errors by 40%.
I automated ISMS data collection with Python for compliance dashboards and implemented threat monitoring and patching using Qualys and Automox. These efforts reduced endpoint vulnerabilities by 60% over six months.
At Bank of America, I resolved escalated infrastructure incidents, analyzed root causes, and supported backend infrastructure and virtual desktop environments. I also mentored junior analysts on incident response, log analysis, and performance monitoring.
Earlier, I supported enterprise Linux and Windows systems at Intel through a project assignment from Infosys, and provided Tier 1 and Tier 2 support at Infosys. I created scripts and SOPs to streamline recurring support workflows.
