Charles Gamboa
@charlesgamboa
Systems Engineer with 9+ years, specializing in automation, infrastructure as code, and secure, resilient platforms.
What I'm looking for
I’m a Systems Engineer with 9+ years of experience and an active Top Secret clearance, focused on automation, infrastructure as code, and system reliability. I build and deploy resilient solutions in complex, air-gapped environments, improving performance, security, and operational efficiency end to end.
In my current role, I manage and support 100+ enterprise servers and 3,000+ users to keep mission-critical systems highly available. I’ve developed 20+ PowerShell and SQL automation solutions that helped drive 99% system availability, while leading STIG-based patching and vulnerability remediation to maintain compliance.
I’m especially driven by measurable outcomes: I optimized system performance to reduce resource utilization by 50% across multiple environments and streamlined backup and recovery to improve data restore efficiency by 50%. I also collaborate with development teams on production troubleshooting and root cause analysis to prevent recurrence.
Earlier, as a VMware Administrator, I administered VMware ESXi environments and automated recurring tasks, cutting manual effort by 40%. I’ve also built a GitOps-driven Kubernetes platform on Amazon EKS with Terraform, ArgoCD, Helm, and Ansible, adding policy-as-code and container hardening with Kyverno and Trivy, and strengthening observability using Prometheus and Grafana.
Experience
Work history, roles, and key accomplishments
System Engineer
Innova Systems International, LLC
Jun 2018 - Present (7 years 11 months)
Managed 100+ enterprise servers supporting 3,000+ users to ensure high availability and performance of mission-critical systems. Developed 20+ PowerShell/SQL automation tools, improved system availability to 99%, reduced resource utilization by 50%, and increased data restore efficiency by 50%.
VMware Administrator
DXC Technology
Nov 2016 - Jun 2018 (1 year 7 months)
Administered and maintained VMware ESXi environments supporting enterprise virtualization infrastructure. Automated administrative tasks to reduce manual effort by 40% and provided Tier 3/4 support for complex infrastructure issues while monitoring logs to ensure health and availability.
Service Desk Tier 2
Spear, Inc
Feb 2016 - Nov 2016 (9 months)
• Resolved customer access issues utilizing Active Directory tools.
• Created system and application flowcharts to improve troubleshooting efficiency.
• Developed ticket templates that streamlined support processes and improved response times.
• Mentored junior support staff on industry best practices, fostering skill development and enhancing team capability.
Education
Degrees, certifications, and relevant coursework
ECPI University
Bachelor of Science, Information Technology – Cyber & Network Security
Earned a B.S. in Information Technology with a focus on Cyber & Network Security from ECPI University.
ECPI University
Bachelor of Science, Business Administration
Earned a B.S. in Business Administration from ECPI University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Skills
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