Abdessamad Zouhri

Moderates gaming community interactions to ensure safety and integrity. Removes harmful content and enforces rules to support a fair, respectful player experience.

Supported Bing search relevance and accuracy by categorizing user queries and flagging bugs. Contributed to improvements in search performance.

Reviewed user-generated content to ensure compliance with platform policies. Helped maintain a safe and respectful online environment by identifying and addressing guideline violations.

Taught high school students general English and English literature. Served as an academic advisor supporting students pursuing higher education in English-speaking institutions.

Provided customer support by understanding customer needs, giving clear responses, and resolving issues efficiently. Was promoted to trainer and guided new team members on company procedures and client communication.

Completed the IBM IT Project Manager Professional Certificate. Developed skills in managing project lifecycles, tracking progress, and handling complex client interactions using Agile and adaptive planning.

Completed the Brand and Product Management Certificate. Studied strategies for defining brand identity, enhancing customer experience, and managing brand/product portfolios.

Completed the Google Cybersecurity Professional Certificate. Covered common threats, risks, and vulnerabilities and gained hands-on experience using SIEM tools, Python, Linux, and SQL to help secure networks and data.

Completed the Google Project Management: Professional Certificate. Learned project management fundamentals including documentation, timelines, stakeholder communication, and hands-on Agile/Scrum concepts.

Completed the Google IT Support Professional Certificate. Built entry-level IT support skills including troubleshooting, system maintenance, and customer service, with training in operating systems, command-line tools, and basic networking.

Completed the Microsoft IT Support Specialist Professional Certificate. Gained practical experience diagnosing and resolving IT issues across hardware, software, networking, and cloud computing, including system maintenance and mobile device management.

Completed the Microsoft 365 Fundamentals specialization. Built productivity and collaboration skills using core Microsoft 365 tools and cloud-based applications.

Completed the Microsoft Office 365 and Power Platform specialization. Developed advanced proficiency with Word, Excel, and PowerPoint and learned foundational Power Platform concepts for building low-code applications.

Completed the Managing Behavior for Learning course focused on classroom behavior management. Built practical approaches for maintaining effective learning environments.

Earned a Bachelor of Arts in Linguistics, studying phonetics, syntax, sociolinguistics, and language use. Developed analytical skills and practical knowledge in language teaching and translation.

Completed Moderation Foundation training related to content moderation fundamentals.

Completed Teaching English Online course/training.

Completed an intensive CELTA program focused on effective teaching strategies for non-native English speakers. Trained in lesson planning, classroom management, and communication through hands-on practice and regular feedback.

Completed the Moderation Gateway certificate in content moderation.