Abdalla Juma
@abdallajuma
I am a customer experience specialist and educator optimizing remote learning and support to boost satisfaction.
KenyaWhat I'm looking for
I am a results-driven customer experience specialist and educator with extensive experience in remote collaboration, curriculum design, and service delivery. I focus on measurable improvements in satisfaction and engagement.
I designed and implemented an Arabic curriculum that improved student proficiency scores by 50% and increased engagement by 30% through blended virtual and in-person instruction.
As a Pearson Associate Examiner I have assessed 500+ student scripts, maintaining accuracy and meeting strict international deadlines while using Microsoft Teams and Odoo ERP for reporting.
I have managed remote teams, led customer feedback initiatives that increased satisfaction by 25%, and consistently streamline workflows using VLE, Microsoft 365, Google Workspace, Slack, and CRM tools.
Experience
Work history, roles, and key accomplishments
Pearson Associate Examiner
Pearson Edexcel
Jun 2023 - Present (2 years 2 months)
Assessed and graded over 500 student scripts for GCSE/International GCSE Islamic Studies, ensuring fairness and accuracy while collaborating with an international examiner team and meeting strict deadlines.
Arabic and Islamic Studies Teacher
Jaffery Academy
Jan 2019 - Present (6 years 7 months)
Designed and implemented an Arabic language curriculum that improved student proficiency scores by 50% within one year. Conducted virtual and in-person lessons, increasing student engagement by 30% and strengthening communication with parents and faculty.
Freelance Translator and Curriculum Developer
Freelance
Jan 2015 - Present (10 years 7 months)
Translated and localized Islamic texts and developed customized educational materials for organizations, coordinating remote projects using VLE, Odoo ERP, and Microsoft Teams to improve workflow efficiency.
Education
Degrees, certifications, and relevant coursework
PEPearson
Professional Certificate, Customer Support
Completed the Pearson Customer Support Fundamentals professional certification in 2023.
IAInternational University of Africa
Bachelor of Arts, Islamic Studies & Arabic Language
Completed a Bachelor of Arts in Islamic Studies and Arabic Language, conferred in 2015.
Jaffery Academy Mombasa
Remote Work Professional Certification, Remote Work
Completed a Remote Work Professional Certification through Jaffery Academy Mombasa.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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