businesselaine User
@businesselaineuser
Goal-oriented professional with expertise in online learning and project management.
What I'm looking for
I am a capable and goal-oriented professional with a strong background in online learning, customer support, and project management. My experience as an Online Tutor has allowed me to achieve a consistent top rating of 4.8/5 from students, demonstrating my ability to deliver engaging and effective lessons that significantly improve language skills. I pride myself on my research skills, which enable me to provide expert guidance on various tools that enhance students' abilities in listening, speaking, reading, and writing.
In addition to my tutoring experience, I have successfully managed the implementation of voting protocols as a Deputy Presiding Officer during the IEBC Kiambaa By-elections. My role involved promoting collaboration among all voting parties, ensuring a transparent and fair election process, and meticulously managing all voting equipment. My volunteer work as a Class Coordinator for Gaza Sky Geeks-Mercy Corps has further honed my skills in facilitating virtual English language classes, resulting in significant improvements in language proficiency for displaced persons.
Experience
Work history, roles, and key accomplishments
Online Tutor
Engoo & Antischool
Jan 2023 - Present (2 years 8 months)
Achieved consistent top rating 4.8/5 from students for delivering engaging and effective lessons that improved their language skills. Researched and provided expert guidance on a variety of tools that enhanced students' abilities in listening, speaking, reading, and writing.
Deputy Presiding Officer
IEBC Kiambaa By-elections
Jul 2021 - Present (4 years 2 months)
Successfully managed the implementation of voting protocols for over 5,000 voters, ensuring a smooth voting process and 100% compliance with electoral guidelines. Promoted collaboration between all voting parties and relevant members, leading to a transparent and fair election process.
Volunteer Class Coordinator
Gaza Sky Geeks-Mercy Corps
Sep 2020 - Present (5 years)
Facilitated virtual English language classes for 24 displaced persons, resulting in a 70% improvement in language proficiency and preparing 20 refugees for job interviews within 6 months. Coordinated and monitored classes, successfully resolving any issues that arose, resulting in a smooth learning experience for participants.
Volunteer, Teacher/Class-Coordinator
Language without Borders formerly Amal Learning
Jan 2019 - Present (6 years 8 months)
Ensured accurate and timely weekly data updates for the Program Manager. Coordinated and monitored Online English language classes for displaced persons.
Sales Supervisor
Nazar Company Limited
Jan 2017 - Present (8 years 8 months)
Managed sales operations and supervised a team to achieve sales targets. Oversaw inventory and customer relations.
Call Centre Consultant
Madame Zingara
Nov 2015 - Present (9 years 10 months)
Provided exceptional customer service and resolved inquiries for clients. Managed a high volume of inbound and outbound calls.
Lecturer Assistant
University of Western Cape
Feb 2015 - Present (10 years 7 months)
Assisted lecturers with course material preparation and student support. Graded assignments and provided feedback to students.
Consultant
Empowering Entrepreneurship in South Africa Internship
Jun 2014 - Present (11 years 3 months)
Conducted research and provided consulting services to local entrepreneurs. Developed business strategies and marketing plans.
Tutor
Imkava Youth
Jun 2013 - Present (12 years 3 months)
Provided tutoring services to students in various subjects. Developed individualized learning plans to improve academic performance.
Student Assistant
University of Western Cape
Jan 2012 - Present (13 years 8 months)
Assisted with administrative tasks and provided support to university staff. Managed student records and inquiries.
Online English Teacher
Pangea Outsourcing (English First)
Jun 2011 - Present (14 years 3 months)
Delivered online English language lessons to international students. Developed engaging lesson plans and assessed student progress.
Front of House Consultant or Hostess
2004-2016
Jan 2004 - Present (21 years 8 months)
Greeted and seated guests, ensuring a positive dining experience. Managed reservations and coordinated with waitstaff.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology-Kenya School of Revenue Authority (KESRA)
Postgraduate Diploma, Tax Administration
Completed a Postgraduate Diploma in Tax Administration at Jomo Kenyatta University of Agriculture and Technology, specializing in revenue authority practices. Gained expertise in tax regulations and administration.
University of Western Cape
Postgraduate Diploma, Finance
Obtained a Postgraduate Diploma in Finance from the University of Western Cape. Developed advanced knowledge in financial principles and practices.
University of Western Cape
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree at the University of Western Cape. Acquired a comprehensive understanding of business and commercial principles.
Intec College
Certificate, Small Business Management and Event Co-ordination
Earned a Certificate in Small Business Management and Event Co-ordinator from Intec College. Developed skills in managing small businesses and coordinating events.
University of Kwa–Zulu Natal
Bachelor of Biomedical, Biomedical
Undertook studies towards a Bachelor of Biomedical degree at the University of Kwa–Zulu Natal, which was incomplete. Gained foundational knowledge in biomedical sciences.
University of Kwa–Zulu Natal
Science Foundation Programme, Science
Completed the Science Foundation Programme at the University of Kwa–Zulu Natal. This program provided a strong academic foundation in scientific disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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