Kevin Thiongo

Experienced IELTS and TOEFL Speaking Teacher with over 300 hours of online instruction, specializing in helping Chinese students achieve their language goals. I have successfully guided more than 10 students, using mock tests, targeted assignments, and detailed feedback aligned with IELTS and TOEFL guidelines.

Provided exceptional customer service by taking food orders, handling cash transactions, and maintaining a clean work environment. Achieved a high resolution rate for customer complaints and contributed to an increase in sales revenue through effective communication.

Managed social media accounts and conducted extensive research on business needs and marketing strategies. Assisted in public relations campaigns and documented customer communication, ensuring compliance with GDPR guidelines.

Developed quality assurance controls and maintained project schedules. Managed work streams for various projects, ensuring adherence to budgets and improving team member productivity through effective communication.

Studied Mass Media and Communication with a focus on Electronic Option, gaining skills in media production, communication strategies, and audience engagement.

Completed a Diploma in Public Relations, focusing on communication strategies, media relations, and public engagement.

Achieved the Kenya Certificate of Secondary Education, covering a broad curriculum that prepared for higher education and vocational training.

Completed a Bridge Course in Polytechnical Mathematics, focusing on foundational mathematics skills necessary for further studies.

Earned a Certificate in Public Relations, enhancing skills in communication, media strategies, and public engagement.