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Regina Pratscher User

@reginapratscheruser

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Results-driven Data Engineer with expertise in data systems management.

Austria

Message

What I'm looking for

I am looking for a role that allows me to leverage my data engineering skills in a collaborative environment, focusing on innovative projects that enhance system efficiency and user satisfaction.

I am a results-driven Data Engineer with extensive experience in data systems management, middleware infrastructure, and application support, particularly within educational organizations. My expertise lies in developing robust monitoring and alerting tools to improve system stability, designing centralized communication solutions for enhanced response times, and leading seamless system integration projects.

Throughout my career, I have built strong relationships with clients, ensuring their satisfaction and long-term engagement. I have taken charge of complex technical issues, collaborating with Customer Support and Engineering to resolve them effectively. My commitment to improving processes and contributing to important projects has been a key aspect of my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Data Engineer

Current

KIPP DC

Jul 2019 - Present (5 years 10 months)

As a Data Engineer, I built and maintained client relationships, resolved complex technical issues, and logged technical problems to keep the development team informed. I collaborated with various teams to improve processes and contributed to important projects while focusing on preventing issues before they occurred.

Data Management SQL Python JavaScript ETL Processes Cloud Computing AWS Jira Data Analysis Customer Support

Application Specialist

KIPP DC

Jun 2017 - Jun 2019 (2 years)

Managed middleware applications and ETL processes, ensuring system efficiency. Developed automation scripts to reduce manual tasks and responded to Tier 2 support tickets, troubleshooting complex issues and ensuring reliability of network applications.

Middleware ETL Processes Scripting SQL Customer Support Network Security Automation Troubleshooting Cloud Computing DevOps

Technology Consultant

Dynamic Network Solutions

Nov 2016 - May 2017 (6 months)

Assisted in executing technical projects focused on integration and optimization. Provided troubleshooting expertise and conducted software/hardware installations to ensure efficient system performance.

Networking Installation Troubleshooting System Configuration

Computer Science/Mathematics Tutor

University of Baltimore

Mar 2015 - May 2016 (1 year 2 months)

Instructed students in programming languages and upper-level mathematics, developing tailored lesson plans to improve understanding and performance in advanced coursework.

Programming Languages Lesson planning Mathematics Java Python HTML PHP

Technical Support / Digital Content Manager

University of Baltimore

Oct 2014 - May 2016 (1 year 7 months)

Maintained digital screens across campus, ensuring content accuracy and managing high-volume updates. Led a server migration project to ensure seamless content transfer.

Content Management Technical Support Server Migration Project Coordination Customer Support Magic Info InDesign Digital Feeds Quality Management

IT Help Desk Technician

Howard Community College

May 2013 - Jun 2014 (1 year 1 month)

Resolved over 4,000 help desk tickets in one year, enhancing user satisfaction and reducing downtime through effective problem-solving and support.

Help Desk Support User Support Technical Support Problem Solving API Testing

Education

Degrees, certifications, and relevant coursework

University of Baltimore

Bachelor of Science, Applied Information Technology

2012 - 2016

Bachelor of Science in Applied Information Technology. Developed skills in programming languages, advanced mathematics, and technical support, while tutoring students in various subjects to enhance their understanding and performance.