Open to opportunities

Abdallah Achimugu

@abdallahachimugu

Message

Experienced IT Support professional with a strong technical foundation.

Nigeria

Message

What I'm looking for

I am looking for a role that fosters growth, teamwork, and innovation.

As an IT Support professional, I have developed a robust technical foundation complemented by a commitment to delivering exceptional customer service. My experience spans various roles, including my current position as an Executive Trainee at Guaranty Trust Bank, where I excel in cross-selling bank products and maintaining accurate customer records. My ability to address inquiries and resolve issues promptly has significantly contributed to user satisfaction.

Previously, I worked as an IT Support Engineer at Layer-8 Consulting LTD, where I was responsible for installing and configuring client systems, troubleshooting software and hardware issues, and managing inventory. My tenure at Urban Shelter Limited during my NYSC allowed me to hone my skills in managing Microsoft Active Directory and diagnosing connectivity issues, ensuring minimal downtime for users. My educational background in Software Engineering from ABTI American University of Nigeria further solidifies my technical expertise.

Experience

Work history, roles, and key accomplishments

Current

Executive Trainee

Current

Guaranty Trust Bank

Jul 2023 - Present (1 year 11 months)

As an Executive Trainee, I cross-sell bank products and services based on customer needs, prepare account reports, and maintain accurate customer records while providing excellent customer service and ensuring adherence to banking regulations.

Customer Service Problem Solving Time Management

IT Support Engineer

Layer-8 Consulting LTD

Sep 2022 - Feb 2023 (5 months)

In my role as an IT Support Engineer, I installed and configured client systems, provided remote and on-site troubleshooting for software and hardware issues, and maintained hardware/software inventory to ensure timely availability of licenses and equipment.

IT Support Troubleshooting Software Configuration Customer Service

IT Support (NYSC)

Urban Shelter Limited

Oct 2021 - Aug 2022 (10 months)

As an IT Support during my NYSC, I managed Microsoft Active Directory Windows 2008 R2 Servers, diagnosed and resolved LAN and WAN connectivity issues, and prepared new computers and mobile devices according to internal policies.

Network Administration Active Directory Troubleshooting Software Deployment Customer Service

Education

Degrees, certifications, and relevant coursework

ABTI American University of Nigeria

Bachelor of Science, Software Engineering

2018 - 2021

Panaf Secondary School

Senior Secondary Certificate of Education, Science

2011 - 2016

Activities and societies: Assistant Secretary - Science Club

Completed the Senior Secondary Certificate of Education with a focus on science subjects. Actively participated in the Science Club as Assistant Secretary.