Abbigail Simms
@abbigailsimms
I deliver welcoming, efficient guest service across restaurant, hotel, and hospitality environments.
JamaicaWhat I'm looking for
I've supported memorable guest experiences at Jewels Paradise Cove, Royalton White Sands and Blue Waters Hotel, and KRW Restaurant & Events Planning.
As a restaurant server and hostess, I've taken orders, recommended menu items, managed reservations and waitlists, processed payments, and maintained clean, well-stocked dining areas.
I've also maintained guest rooms and public spaces as a housekeeper and supported accurate customer records and loan applications as a Loan Officer Assistant. I bring hospitality training, strong communication, attention to detail, and a genuine focus on guest service.
Experience
Work history, roles, and key accomplishments
Restaurant Server
Jewels Paradise Cove
Dec 2022 - Mar 2024 (1 year 3 months)
Stocked server areas and provided exceptional customer service by taking orders and ensuring timely meal delivery. Maintained cleanliness of the restaurant area and complied with safety procedures.
Housekeeper/Room Attendant
Grande Bahia Principe Hotel
May 2021 - Nov 2022 (1 year 6 months)
Maintained cleanliness and attractiveness of guest rooms and public areas following hotel procedures. Stocked cleaning carts, inspected rooms, and responded to guest housekeeping requests.
Restaurant Server
KRW Restaurant & Events Planning
Apr 2020 - Apr 2021 (1 year)
Responded to customer inquiries about menu items and maintained positive relationships with co-workers and customers. Calculated charges, issued table checks, and collected payments.
Loan Officer Assistant
Showtime Micro Financial Loan Services
Jun 2020 - Feb 2021 (8 months)
Answered questions regarding loan status and process from customers and maintained organized customer files. Monitored loan applications for completeness and accuracy prior to submission.
Restaurant Hostess
Royalton White Sands and Blue Waters Hotel
Dec 2018 - Mar 2020 (1 year 3 months)
Greeted and seated guests promptly, managed reservations and waitlists, and communicated effectively with staff and guests. Completed daily side work tasks and assigned seating arrangements.
Education
Degrees, certifications, and relevant coursework
College of Hospitality and Vocational Skills
NVQ-J Level 2, Hospitality Services
2018 - 2018
Completed NVQ-J Level 2 in Hospitality Services, covering food and beverage, housekeeping, front desk, and food preparation.
Marcus Garvey Technical High School
Caribbean Secondary Education Certificate, General Studies, Business, and Sciences
2013 - 2018
Completed secondary education with a focus on general studies, business, and sciences.
HEART TRUST NTA
NCTVET Level 2, Data Entry
Completed a crash course in Data Entry at Level 2.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
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